Failing your clients
Policy FCN054764/1
Outstanding documents sent on 13 November 2018 for the claim to be processed , been sending follow up emails for a progress enquiry on the claim , been calling just to run out of airtime due to holding on t he line for a while , to this day i am yet to receive feedback from you , this should have been processed and paid already . I'm sure when my dad took out your death benefit this is not what he had in mind . I received nj merous emails daily reminding me to send the outstanding document but when that was done your company went all quiet.
Disappointment really.
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Replies (2)
The Unlimited's replyOfficial
30 Nov 2018, 12:33Hi Ntombozuko, Thanks for taking our call this morning and for giving us the opportunity to look into your claim. We are really sorry for the your experience with us. Your claim has been approved and payment has been processed today, which will reflect in your account in the next 24 to 48 hours. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited's reply30 Nov 2018, 12:33
Official
Hi Ntombozuko, Thanks for taking our call this morning and for giving us the opportunity to look into your claim. We are really sorry for the your experience with us. Your claim has been approved and payment has been processed today, which will reflect in your account in the next 24 to 48 hours. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
's updateReviewer Update
30 Nov 2018, 17:01Thank you.
's update30 Nov 2018, 17:01
Reviewer Update
Thank you.