NL
Nospace L

1 reviews | Active since May 2020

14 May 2020, 14:21

FAILING TO PAY DEATH BENEFITS SINCE 2018

It is sad how The Unlimited treats the beneficiaries after the death of the contributing member. I am writing in my capacity as the Executor of a deceased estate on behalf of the deceased's minor children. One clam was submitted in 2018 October 2018, nothing done to date! Emails not attended to, except to get a automated reply about no emails Wednesday or a "We got you" What will it take for you guys to pay out the deceased's beneficiaries??????

0
Replies (4)
The Unlimited
The Unlimited's reply14 May 2020, 18:29
Official
 
Hi Luna, 
 
Please accept our sincere condolences on your member’s passing. We’re also sorry to hear you’re having trouble with the claim, we’ll urgently investigate this matter and contact you first thing tomorrow morning. 

The Unlimited
The Unlimited's reply15 May 2020, 09:37
Official
Hi Luna, 
 
We’ve been trying to contact you via your cell phone, unfortunately we haven’t been able to reach you. When you’re available to talk, please pop us a private message and we’ll give you a call as soon as possible.

NL
Nospace L's update15 May 2020, 09:47
Reviewer Update
Good morning
Sorry I missed your call, tried to call back and no answer, Kindly call as I am now available.
The Unlimited
The Unlimited's reply15 May 2020, 12:21
Official
Hi Luna, 
 
Thank you for taking our call today and for giving us the opportunity to assist you.  As soon as we’ve received the documents we will be able to continue with the assessment of the claim.