MZ
Mmeli Z
1 reviews | Active since Dec 2022
20 Dec 2022, 10:48
Fail to pay out the claim!!!
Very bad service! My uncle was ******ed on the 30th of October and we opened a claim with The Unlimited on the 2nd of November till this date it hasn't been paid out. We sent all the necessary documents and they even asked for the detective incharge of the case contact details for further investigation and he provided them with everything but still it's been weeks without payout. We asked to speak to the Manager today she still failed to assist us, I don't know what else we supposed to do. Mxm!!!!!
Helpful (0)
Replies (7)0
Replies (7)
The Unlimited's replyOfficial
20 Dec 2022, 12:54Hello Mmeli,
Thank you for getting in touch with us today. We’re saddened hearing what happened to your uncle. Our sincerest condolences go out to you and your family during this difficult time. We apologise for the bad experience that you’ve had with us. A specialist from our claims department will give you a call shortly to assist you.
Thank you for getting in touch with us today. We’re saddened hearing what happened to your uncle. Our sincerest condolences go out to you and your family during this difficult time. We apologise for the bad experience that you’ve had with us. A specialist from our claims department will give you a call shortly to assist you.
The Unlimited's reply20 Dec 2022, 12:54
Official
Hello Mmeli,
Thank you for getting in touch with us today. We’re saddened hearing what happened to your uncle. Our sincerest condolences go out to you and your family during this difficult time. We apologise for the bad experience that you’ve had with us. A specialist from our claims department will give you a call shortly to assist you.
Thank you for getting in touch with us today. We’re saddened hearing what happened to your uncle. Our sincerest condolences go out to you and your family during this difficult time. We apologise for the bad experience that you’ve had with us. A specialist from our claims department will give you a call shortly to assist you.
The Unlimited's replyOfficial
21 Dec 2022, 10:20Hello Mmeli,
We trust that you’re doing well. We got in touch with your mother and explained the claims process. May you have a wonderful day further.
We trust that you’re doing well. We got in touch with your mother and explained the claims process. May you have a wonderful day further.
The Unlimited's reply21 Dec 2022, 10:20
Official
Hello Mmeli,
We trust that you’re doing well. We got in touch with your mother and explained the claims process. May you have a wonderful day further.
We trust that you’re doing well. We got in touch with your mother and explained the claims process. May you have a wonderful day further.
MZ
Mmeli Z's updateReviewer Update
19 Jan 2023, 20:22This bunch of ******** are the to deduct money month end but fail to deliver!! Till this date they haven't paid the claim. We sent all the necessary documents, now They want a confirmation letter from the home Affairsiin order for them to pay something that's doesn't even exist, they keep coming up with an excuse not to pay. We will take further steps and report them on insurance ombudsman, they will deal with them mxm!!!
MZ
Mmeli Z's update19 Jan 2023, 20:22
Reviewer Update
This bunch of ******** are the to deduct money month end but fail to deliver!! Till this date they haven't paid the claim. We sent all the necessary documents, now They want a confirmation letter from the home Affairsiin order for them to pay something that's doesn't even exist, they keep coming up with an excuse not to pay. We will take further steps and report them on insurance ombudsman, they will deal with them mxm!!!
The Unlimited's replyOfficial
20 Jan 2023, 10:21Hello Mmeli,
Thank you for getting in touch with us. We’re sincerely sorry for the trouble that you’ve experienced. Please note that we'd never intentionally ask for documents that are not required in order for us to finalise a claim. A specialist from our claims team will get in touch with you shortly to assist you regarding this matter.
Thank you for getting in touch with us. We’re sincerely sorry for the trouble that you’ve experienced. Please note that we'd never intentionally ask for documents that are not required in order for us to finalise a claim. A specialist from our claims team will get in touch with you shortly to assist you regarding this matter.
The Unlimited's reply20 Jan 2023, 10:21
Official
Hello Mmeli,
Thank you for getting in touch with us. We’re sincerely sorry for the trouble that you’ve experienced. Please note that we'd never intentionally ask for documents that are not required in order for us to finalise a claim. A specialist from our claims team will get in touch with you shortly to assist you regarding this matter.
Thank you for getting in touch with us. We’re sincerely sorry for the trouble that you’ve experienced. Please note that we'd never intentionally ask for documents that are not required in order for us to finalise a claim. A specialist from our claims team will get in touch with you shortly to assist you regarding this matter.
MZ
Mmeli Z's updateReviewer Update
20 Jan 2023, 14:08We went to Home Affairs even gave you guys the phone to talk to the Home Affairs manager directly and she explained to you that the confirmation letter you looking for doesn't exist. Death certificate serves as the only confirmation. And other policies managed to pay out except this one
MZ
Mmeli Z's update20 Jan 2023, 14:08
Reviewer Update
We went to Home Affairs even gave you guys the phone to talk to the Home Affairs manager directly and she explained to you that the confirmation letter you looking for doesn't exist. Death certificate serves as the only confirmation. And other policies managed to pay out except this one
The Unlimited's replyOfficial
20 Jan 2023, 15:33Hello Mmeli,
Thank you for taking our call today and giving us the opportunity to assist you. As mentioned to you today via the call, we’ve escalated this matter to a manager, and they’ll look into this issue and make a decision on a way forward. You’ll receive feedback within 24 – 48 hours.
Thank you for taking our call today and giving us the opportunity to assist you. As mentioned to you today via the call, we’ve escalated this matter to a manager, and they’ll look into this issue and make a decision on a way forward. You’ll receive feedback within 24 – 48 hours.
The Unlimited's reply20 Jan 2023, 15:33
Official
Hello Mmeli,
Thank you for taking our call today and giving us the opportunity to assist you. As mentioned to you today via the call, we’ve escalated this matter to a manager, and they’ll look into this issue and make a decision on a way forward. You’ll receive feedback within 24 – 48 hours.
Thank you for taking our call today and giving us the opportunity to assist you. As mentioned to you today via the call, we’ve escalated this matter to a manager, and they’ll look into this issue and make a decision on a way forward. You’ll receive feedback within 24 – 48 hours.
The Unlimited's replyOfficial
26 Jan 2023, 16:20Hey Mmeli,
We trust that you’re doing well. Thank you for taking our call today and allowing us to assist you. We apologise for the delay in providing you with feedback. Kindly note that your claim has been sent for final review and you’ll receive feedback within the next 24 – 48 hours.
We trust that you’re doing well. Thank you for taking our call today and allowing us to assist you. We apologise for the delay in providing you with feedback. Kindly note that your claim has been sent for final review and you’ll receive feedback within the next 24 – 48 hours.
The Unlimited's reply26 Jan 2023, 16:20
Official
Hey Mmeli,
We trust that you’re doing well. Thank you for taking our call today and allowing us to assist you. We apologise for the delay in providing you with feedback. Kindly note that your claim has been sent for final review and you’ll receive feedback within the next 24 – 48 hours.
We trust that you’re doing well. Thank you for taking our call today and allowing us to assist you. We apologise for the delay in providing you with feedback. Kindly note that your claim has been sent for final review and you’ll receive feedback within the next 24 – 48 hours.