EXTREMELY UNHAPPY CLIENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We received a call to say my eldest son must come off our funeral cover and open his own cover and we requested a statement to see who is covered and if we should pursue a cover for my eldest son. The statement came via email but 3 surnames on cover was spelled incorrectly. We also saw that it would wise to just move my eldest son from immediate dependents to additional dependents on the same cover.

We then rep**** to email with correct spelling of surnames and a request to move my son accordingly if possible and if not possible, a call to explain why and a suggestion to the way forward to get funeral cover for him.

I further asked for correction to be done and update policy schedule to be mailed to us. It is a week later and 4 emails later and still nothing. Our concern is, God forbid, should we need to claim and produce ID copies, will we get paid out with surnames not correctly recorded on policy?