Extremely slow claims process and poor customer service!

I’ve had a very disappointing experience with The Unlimited. Their claims process is extremely slow — if you don’t constantly follow up, you receive no feedback at all. It can take months to finalise a single claim, which is frustrating and unacceptable.

What’s even more concerning is the contrast in service: when they want you to upgrade your policy, their call centre agents will contact you repeatedly. However, when you actually need assistance, the responsiveness is poor.

Based on my experience, their scratch and dent policy feels misleading and poorly handled due to inefficiency. I would not recommend them based on the level of service I’ve received.