Extremely shoddy service, excuses and pathetic customer service

Don’t deserve the one star. After putting a complaint on your site after getting horrid service from the unlimited, I was called this morning by someone who was quite shocked at the service I received and saw that I cancelled my policy on Saturday. She was going to reinstate the policy and see how she could help me( this after being a member from 2016) Then I called another call from the claims supervisor (Eveshness, Elaine, , something with an E) only to be informed that she contacted their insurers ENSURE and was informed that because I had already canceled my policy they cannot assist me and that I order for my claim to be processed I must reinstate the policy, make 2 more monthly payments then I must resubmit my claim then only will it be processed. By the way Collin Govender who promised me he was going to look into what the holdup was in the first place didn’t even do anything and apparently the whole hold up was that my pictures I submitted were not clear, which would have only taken 1 phone all or email to rectify, instead took 3 month and only because I put a complaint on Hello Peter. Now bear in mind that I have been a policy holder from 2016, the policy was only cancelled on Saturday and when I’m now asking for a refund of all the premiums I’ve paid from the last time I claimed which is 1 1/2 years ago amounting to over R3000 I’m told sorry we donor do that/ or we cannot do that but we will give you 1 months premium’s back . Who in their right mind is going to accept this , while hearing apology after apology which basically means Diddley squat but I’m still supposed to allow them to take out another 2 months premiums and then resubmit the whole claim again. OMG haven’t heard such utter b******* in all my life. Well I suppose it is the Christmas season and I look like Santa Clause. Should rather have cancelled the policy last year and then I would have had enough money to pay cash for my R2950 repairs. Never ever take any policy from the Unlimited again cause they are full of nonsense and keep apologizing for their absolutely shoddy service but can do nothing to assist and won’t refund your money either and then still expect you to pay for another 2 months before they can assist. Utter waste of time and money