Extremely poor service

Firstly I was misled and ******* into opening a policy after I made it clear that I don’t want to commit to making any monthly payments as I can’t afford another expense as a single parent. I was reassured that what I was being signed up for was completely free. I then received communication regarding a membership number and that’s when I realized it comes with expenses. Within the first couple of days I requested a cancellation, only to receive a call 9 days later from a representative to “assist” me. Instead she spoke non stop, trying to convince me to not cancel my membership. I told her I was not interested and she said she would send me an email. I received the email and responded that I still want it cancelled. I then received an sms saying my membership had been cancelled. A few days later a deduction was made from my account, paying the membership fee, a membership that had supposedly been cancelled. I contacted the representative again and she said that I would not be refunded even if I sent in a request. I paid for something that I didn’t want in the first place. I want my money back.