Extreme Poor Service and disappointment

Hi All My Name is Georgina Tsele Contact: *** I would like to express deepest disappointment in the service I got from The Unlimited as a client and I am very much feeling ignored for the money I deprive myself from enjoying paying a policy that was meant to assist me in this difficult time. I sent my claim on the 10th of July hoping to be assisted but I am still to see the so needed help that was promised to me by my policy. What confuses me is that when I submitted my document I was told it takes 48 hours for the payment to be made to my account so that I can Help bury my sisters daughter in peace today but I was disappointed by the treatment I got because when I called on Friday I was told that it takes 72hours for the claim to be processed which to me reflects that consultants at the Unlimited. However, the funeral went through with difficulties financially yet I pay my insurance every month for stormy days like this. I wonder if I am not ****med by the unlimited insurance company at the altar of all premiums I’ve paid without any interruptions on the monthly payments. All I needed was the financial assistant from the insurance policy I’ve been paying. We had a very disappointing funeral because of the Unlimited and I feel it would only be justice and well if when the unlimited did not fail me and my entire family that was brought to disrepute because of that. I’ve incurred very much unnecessary costs to cover the funeral costs that rested on my shoulders painfully without a doubt. It’ll be better for the unlimited to give back all premiums I’ve paid for peace sake so that if this doesn’t work we can both go our separate way amicably so. And for the record please let the lady consultant who answered my call on Friday to know the psychologically a funeral can bear fruits that one cannot swallow and the stress coupled with the situation especially when you’re a woman is of high intensity. She had not right whatsoever to speak to me in the manner that she did. Her customer/ People s****s are very poor and she needs help!!!!! I regret taking a policy with the Unlimited when I could have chosen other reputable companies that would not give such a distorted service for the money I pay every month. For us black people a funeral is an opportunity for us to pay our last respects to the one we lost and we really have to do it with dignity hence we pay insurance companies money to help us pay our last respects with dignity. I am so frustrated, Humiliated and feel disrespect to the last minute.