Extreamly poor service

Had this policy or whatever its called for years now, tried to cancel it multiple times but they just dont want toe cancel it. This thing is on my name. Last time i phoned them to cancel it they tried to tell me that its on my husbands name, i asked my husband then to phone them and they told him that it is on my name i need to phone, and when i phoned yet again they told me no they cant cancel it. This is a waste of money every moth that i could be sending on a real policy or saving it. I have never received one singel piece of paper of email regarding this thing, only the sms each month some dvd or cd, which i have not used once. I want this thing to be canceled before the next debit order.