WM
Wiseman M

1 reviews | Active since Sept 2019

23 Nov 2022, 15:09

Every time you claim you have to keep on calling

Very unprofessional company I have ever dealt with in my entire life.

Every time you claim you have to keep on calling them as if you are begging them for what you have been paying for.

They actually know nothing about how to treat customers.

0
Replies (7)
The Unlimited
The Unlimited's reply23 Nov 2022, 16:15
Official
Hello Wiseman, 



Thank you for reaching out to us. We’re truly sorry for the poor service that you’ve received. A member from our team will give you a call shortly to assist you with this matter.

The Unlimited
The Unlimited's reply24 Nov 2022, 08:25
Official
Hello Wiseman,

Thank you for taking our call and allowing us to take you through your claim outcome. It's sad that our relationship with you ended the way that it did. We're wishing you all the best going forward.
WM
Wiseman M's update02 Dec 2022, 10:08
Reviewer Update
Good day

Please kindly update my policy as cancelled on your end, and remove my contact details I don't want your team to keep on contacting me.


The Unlimited
The Unlimited's reply02 Dec 2022, 11:57
Official
Hey Wiseman,


Thank you for reaching out to us. Your policy was cancelled on the 23/11/2022. We ask that you accept our sincere apology for the trouble that you’re experiencing. We’ll add your number to our Do Not Contact list to ensure that we don’t contact you going forward.
WM
Wiseman M's update05 Dec 2022, 06:57
Reviewer Update
I just checked my debit order and a debit order ran from your company:
Long description: THEUNLIMITTU***-1S221130

I am not sure what do you cann this now
The Unlimited
The Unlimited's reply05 Dec 2022, 12:36
Official
Hi Wiseman, 

Thank you for messaging us. Your policy was cancelled two days before your debit order went off and we had already sent a request for collection to your bank. This matter has been logged with our admin department to provide you with a refund as you can no longer benefit from the policy. It will be sent for payment today and it’ll reflect in your account within 24 – 48 hours.
WM
Wiseman M's update05 Dec 2022, 14:54
Reviewer Update
Thank you, I have received my refund.