Endless Excuses, Zero Approval

I’ve paid my premiums on time for 4 years with The Unlimited. I lodged a simple scratch-and-dent claim over 4 weeks ago and it’s still not approved. I’ve called twice and got a different excuse each time. Now I’m told they’re “awaiting something from head office.”

This isn’t the first time—getting a claim sorted is always a massive mission. I’m really disappointed with the lack of feedback, accountability, and urgency. After years of paying without a single missed premium, this experience makes me seriously consider taking my business elsewhere.