1 reviews | Active since Aug 2018
****EN ****ED AT UNLIMITED
My name is Sue My sisters name is fencheska my mom who is the policy holder Margret Elizabeth Meyers is deeply hurt by the way we have been treated by the unlimited 😒..
I am writing this with a heavy heart and lots of tears in my eyes We lost our brother on Monday 25 November we called didn't get assistance we than called again Tuesday the 26 November 2024 we were told we need to send documentation we did as told however Wednesday afternoon we call again no assistance and mind you we need to lay my brother to rest on Friday Airtime is not free we call we get put on hold we ask for management management is not available.. This morning Thursday 28 we call again I speak to Thulani he made me hold for almost 30 minutes as if they issue you with free airtime to call them ..
I am so angry I do not want to swear or be rude But how do we lay our brother to rest 😪 and how do we now at this last minute get to put food on the table for the people who are coming to comfort us When we called Monday we were told payment will be done with in 24 hours just like they did when we app**** for the policy now it seems like we as customers needs to beg them for assistance ...this sad I would recommend anyone to use this service
I AM ****EN ANGREY
Please accept our sincere condolences on your brother's passing. We’re also sorry to hear you’re having trouble with your claim and for the frustration this has caused. Please send us a private message with the policyholder's ID number and contact details so we can urgently attend to this claim.
Please accept our sincere condolences on your brother's passing. We’re also sorry to hear you’re having trouble with your claim and for the frustration this has caused. Please send us a private message with the policyholder's ID number and contact details so we can urgently attend to this claim.
After all m6 frustration and being irate I got an opportunity to Kelsey Walljee
She has been a star 🌟 and assisted me in less than an hour I don't know she is just a normal agent or a Manger but I believe in good customer service and she has done me proud I really appreciate her help ❤ after speaking to 4 agents Thulani, Rochelle,Khonti and Thabisang not one off them could assist I don't want to generalize cause all agents are not the same some agents need training and how to deal with customer ..
Job well done Kelsey Welljee 👏
Keep up the good work I know I was a bit hush and I humbly apologize...but you showed me there are good people willing to there job
After all m6 frustration and being irate I got an opportunity to Kelsey Walljee
She has been a star 🌟 and assisted me in less than an hour I don't know she is just a normal agent or a Manger but I believe in good customer service and she has done me proud I really appreciate her help ❤ after speaking to 4 agents Thulani, Rochelle,Khonti and Thabisang not one off them could assist I don't want to generalize cause all agents are not the same some agents need training and how to deal with customer ..
Job well done Kelsey Welljee 👏
Keep up the good work I know I was a bit hush and I humbly apologize...but you showed me there are good people willing to there job
Thank you for the positive feedback and for allowing us to assist you during this difficult time. We wish you and your family comfort as well as healing.
Thank you for the positive feedback and for allowing us to assist you during this difficult time. We wish you and your family comfort as well as healing.