GM
Gosiame M
1 reviews | Active since Jul 2022
11 Jul 2022, 18:49
Empty promises
I'm so disappointed in this company, we have been waiting for them since last year to pay a claim on a mere hospital plan. I'm honestly worried if our funeral cover will be paid in time God forbid something happens to a member of my family. It's funny how they don't forget to Debit us but problematic when it's time to assess claims! I gave them everything and also did follow ups but noone is giving us an update. They only answer your email when one throws tantrums like a child on social media. The service is very terrible.
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Replies (3)
The Unlimited's replyOfficial
11 Jul 2022, 19:54Good evening Gosiame,
Thank you for voicing your feelings with us. We fully understand that you’re frustrated and concerned about your claim. Please accept our most sincere apology for any inconvenience that we might have caused you thus far. Kindly note that your cover is an accident hospital cash back policy with a death cash benefit. This means that upon a successful claim, we pay out for the death of a member and not for a funeral. Your matter is of the utmost importance to us. One of our team members will give you a call first thing tomorrow morning to assist you.
Thank you for voicing your feelings with us. We fully understand that you’re frustrated and concerned about your claim. Please accept our most sincere apology for any inconvenience that we might have caused you thus far. Kindly note that your cover is an accident hospital cash back policy with a death cash benefit. This means that upon a successful claim, we pay out for the death of a member and not for a funeral. Your matter is of the utmost importance to us. One of our team members will give you a call first thing tomorrow morning to assist you.
The Unlimited's reply11 Jul 2022, 19:54
Official
Good evening Gosiame,
Thank you for voicing your feelings with us. We fully understand that you’re frustrated and concerned about your claim. Please accept our most sincere apology for any inconvenience that we might have caused you thus far. Kindly note that your cover is an accident hospital cash back policy with a death cash benefit. This means that upon a successful claim, we pay out for the death of a member and not for a funeral. Your matter is of the utmost importance to us. One of our team members will give you a call first thing tomorrow morning to assist you.
Thank you for voicing your feelings with us. We fully understand that you’re frustrated and concerned about your claim. Please accept our most sincere apology for any inconvenience that we might have caused you thus far. Kindly note that your cover is an accident hospital cash back policy with a death cash benefit. This means that upon a successful claim, we pay out for the death of a member and not for a funeral. Your matter is of the utmost importance to us. One of our team members will give you a call first thing tomorrow morning to assist you.
GM
Gosiame M's updateReviewer Update
11 Jul 2022, 20:39Now I'm extremely upset I took a funeral cover not an accidental cover. You added the hospital plan later. Please refund me I want nothing from you anymore. Lies upon lies. Ombudsman will be happy to hear all of this!!!!!
GM
Gosiame M's update11 Jul 2022, 20:39
Reviewer Update
Now I'm extremely upset I took a funeral cover not an accidental cover. You added the hospital plan later. Please refund me I want nothing from you anymore. Lies upon lies. Ombudsman will be happy to hear all of this!!!!!
The Unlimited's replyOfficial
12 Jul 2022, 11:23Hello Gosiame,
Thank you for taking our call this morning and allowing us to walk you through the progress of your claim as well as your policy benefits. Please note that we’ll get back to you with an update on your claim within 24 – 48 working hours.
Thank you for taking our call this morning and allowing us to walk you through the progress of your claim as well as your policy benefits. Please note that we’ll get back to you with an update on your claim within 24 – 48 working hours.
The Unlimited's reply12 Jul 2022, 11:23
Official
Hello Gosiame,
Thank you for taking our call this morning and allowing us to walk you through the progress of your claim as well as your policy benefits. Please note that we’ll get back to you with an update on your claim within 24 – 48 working hours.
Thank you for taking our call this morning and allowing us to walk you through the progress of your claim as well as your policy benefits. Please note that we’ll get back to you with an update on your claim within 24 – 48 working hours.