LL
Liesl L
1 reviews | Active since Oct 2013
25 Nov 2025, 18:54
Empty promises at recruitment - claims are rejected
They are full of promises that existing scratches and dents are covered, but as soon as you claim (only for a polish and brush touch) your claim is rejected! I'm very disappointed and regret having paid the premiums. Don't let their sweet answers on hellopeter convince you otherwise.
Helpful (0)
Replies (5)0
Replies (5)
The Unlimited's replyOfficial
25 Nov 2025, 18:58Hi Liesl.
We’re sorry to hear that you’ve had an unpleasant claiming experience. Our team is here to help you with this matter. We’ll be in touch with you tomorrow to assist you.
We’re sorry to hear that you’ve had an unpleasant claiming experience. Our team is here to help you with this matter. We’ll be in touch with you tomorrow to assist you.
The Unlimited's reply25 Nov 2025, 18:58
Official
Hi Liesl.
We’re sorry to hear that you’ve had an unpleasant claiming experience. Our team is here to help you with this matter. We’ll be in touch with you tomorrow to assist you.
We’re sorry to hear that you’ve had an unpleasant claiming experience. Our team is here to help you with this matter. We’ll be in touch with you tomorrow to assist you.
LL
Liesl L's updateReviewer Update
26 Nov 2025, 11:41The Unlimited still rejects the claim and doesn't respond to my request to send photographic proof of the reasons they give for rejecting the claim, that is rust and faded paint. There is no rust and faded paint on my vehicle.
Please avoid The Unlimited as it is bad for one's health to go through such a nightmare. They basically collect premiums and refuse to settle claims. They need to be taken to court...
Please avoid The Unlimited as it is bad for one's health to go through such a nightmare. They basically collect premiums and refuse to settle claims. They need to be taken to court...
LL
Liesl L's update26 Nov 2025, 11:41
Reviewer Update
The Unlimited still rejects the claim and doesn't respond to my request to send photographic proof of the reasons they give for rejecting the claim, that is rust and faded paint. There is no rust and faded paint on my vehicle.
Please avoid The Unlimited as it is bad for one's health to go through such a nightmare. They basically collect premiums and refuse to settle claims. They need to be taken to court...
Please avoid The Unlimited as it is bad for one's health to go through such a nightmare. They basically collect premiums and refuse to settle claims. They need to be taken to court...
The Unlimited's replyOfficial
26 Nov 2025, 11:46Hi Liesl.
Thanks for your patience. We've escalated your request to the relevant department, and you'll be contacted within 24-48 working hours.
Thanks for your patience. We've escalated your request to the relevant department, and you'll be contacted within 24-48 working hours.
The Unlimited's reply26 Nov 2025, 11:46
Official
Hi Liesl.
Thanks for your patience. We've escalated your request to the relevant department, and you'll be contacted within 24-48 working hours.
Thanks for your patience. We've escalated your request to the relevant department, and you'll be contacted within 24-48 working hours.
LL
Liesl L's updateReviewer Update
26 Nov 2025, 11:59I need an answer before 12 noon, as I mentioned to you that my vehicle is already at the service provider. They are awaiting the go ahead.
I explained to you that my family from overseas are landing on Friday and I need to have my vehicle back by then.
If I have an answer by 12 noon today, the supplier can commence the job immediately and hopefully complete the job before Fridsy.
I've been battling with The Unlimited for hours now telephonically and by email. The whole process is affecting me financially and health wise.
I NEED THE CLAIM TO BE APPROVED NOW, NOT IN 48 WORKING HOURS TIME
I explained to you that my family from overseas are landing on Friday and I need to have my vehicle back by then.
If I have an answer by 12 noon today, the supplier can commence the job immediately and hopefully complete the job before Fridsy.
I've been battling with The Unlimited for hours now telephonically and by email. The whole process is affecting me financially and health wise.
I NEED THE CLAIM TO BE APPROVED NOW, NOT IN 48 WORKING HOURS TIME
LL
Liesl L's update26 Nov 2025, 11:59
Reviewer Update
I need an answer before 12 noon, as I mentioned to you that my vehicle is already at the service provider. They are awaiting the go ahead.
I explained to you that my family from overseas are landing on Friday and I need to have my vehicle back by then.
If I have an answer by 12 noon today, the supplier can commence the job immediately and hopefully complete the job before Fridsy.
I've been battling with The Unlimited for hours now telephonically and by email. The whole process is affecting me financially and health wise.
I NEED THE CLAIM TO BE APPROVED NOW, NOT IN 48 WORKING HOURS TIME
I explained to you that my family from overseas are landing on Friday and I need to have my vehicle back by then.
If I have an answer by 12 noon today, the supplier can commence the job immediately and hopefully complete the job before Fridsy.
I've been battling with The Unlimited for hours now telephonically and by email. The whole process is affecting me financially and health wise.
I NEED THE CLAIM TO BE APPROVED NOW, NOT IN 48 WORKING HOURS TIME
The Unlimited's replyOfficial
26 Nov 2025, 12:03 Hi Liesl,
We understand your concerns and our team is here to help you. We'll reach out to you within the shared turnaround time.
We understand your concerns and our team is here to help you. We'll reach out to you within the shared turnaround time.
The Unlimited's reply26 Nov 2025, 12:03
Official
Hi Liesl,
We understand your concerns and our team is here to help you. We'll reach out to you within the shared turnaround time.
We understand your concerns and our team is here to help you. We'll reach out to you within the shared turnaround time.