RG
Rinette G
1 reviews | Active since Nov 2016
14 Dec 2018, 11:29
Early debit deductions without consent
I just want to say I am very disappointed in this policy as they have deducted the December installments without my consent on the 7th of December for a installment that needs to be deducted by 27 December -1 January.
My salary has not yet been paid for December and I know they deduct early but that is only with your consent and I never received a call inquiring if they can deduct the installment early.
I feel this is very unfair and unprofessional of them.
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The Unlimited's replyOfficial
14 Dec 2018, 12:13 Hi Rinette,
Thanks for your time on the phone this afternoon. As explained, we sent you a message on the 04/12/2018 informing you that your debit order for December will go off on the 07/12/2018 to make sure you and your family are covered during this festive season, however, we were not aware that your number has been changed and you didn’t receive our SMS. Your details have now been updated successfully and you will receive all future commutations. Please let us know if you're happy with the service you received this afternoon.
Thanks for your time on the phone this afternoon. As explained, we sent you a message on the 04/12/2018 informing you that your debit order for December will go off on the 07/12/2018 to make sure you and your family are covered during this festive season, however, we were not aware that your number has been changed and you didn’t receive our SMS. Your details have now been updated successfully and you will receive all future commutations. Please let us know if you're happy with the service you received this afternoon.
The Unlimited's reply14 Dec 2018, 12:13
Official
Hi Rinette,
Thanks for your time on the phone this afternoon. As explained, we sent you a message on the 04/12/2018 informing you that your debit order for December will go off on the 07/12/2018 to make sure you and your family are covered during this festive season, however, we were not aware that your number has been changed and you didn’t receive our SMS. Your details have now been updated successfully and you will receive all future commutations. Please let us know if you're happy with the service you received this afternoon.
Thanks for your time on the phone this afternoon. As explained, we sent you a message on the 04/12/2018 informing you that your debit order for December will go off on the 07/12/2018 to make sure you and your family are covered during this festive season, however, we were not aware that your number has been changed and you didn’t receive our SMS. Your details have now been updated successfully and you will receive all future commutations. Please let us know if you're happy with the service you received this afternoon.