NvdW
Nardus van der Watt
1 reviews | Active since Dec 2010
23 Jan 2016, 09:58
Drop the phone in my ear
How rude!!!<br> I received a call from your company offering me a new SOS package. I said I am not interested and the phone just got slammed in my ear. No apology for disturbing, no Good-bye - NOTHING<br> <br> Previously I called your Head Office asking to speak to the CEO as I were quite unhappy and unsatisfied. I were transferred and a voice mail came on. I left my details, S L O W L Y AND C L E A R L Y , so no excuse of not hearing me properly or that I were talking to fast. To date - no phone call.<br> Then you Mr. CEO want to grow your business?<br> <br> I expect a call from your CEO this time or I will go VIRAL on social media about your poor service!!!!!<br>
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Replies (1)
The Unlimited's replyOfficial
23 Jan 2016, 11:21Hello Nohelp,
Hi there.
We hear you and we understand your frustration and our Head of Customer Care, Mandy Roberts would like to assist you with this as best we can...as soon as we can. We will make this right immediately! We'd love to chat about your experience with us and try as we may, we just can't get hold of you on ***. Is there another contact number where we can call you on? Please let us know on ***so that we can make this right immediately.
We always place our customers first, and you're no exception because we always believe in doing the right thing, regardless!
Your experience with us is being dealt with as a priority and we look forward to talking to you soon.
Love
The Unlimited
Hi there.
We hear you and we understand your frustration and our Head of Customer Care, Mandy Roberts would like to assist you with this as best we can...as soon as we can. We will make this right immediately! We'd love to chat about your experience with us and try as we may, we just can't get hold of you on ***. Is there another contact number where we can call you on? Please let us know on ***so that we can make this right immediately.
We always place our customers first, and you're no exception because we always believe in doing the right thing, regardless!
Your experience with us is being dealt with as a priority and we look forward to talking to you soon.
Love
The Unlimited
The Unlimited's reply23 Jan 2016, 11:21
Official
Hello Nohelp,
Hi there.
We hear you and we understand your frustration and our Head of Customer Care, Mandy Roberts would like to assist you with this as best we can...as soon as we can. We will make this right immediately! We'd love to chat about your experience with us and try as we may, we just can't get hold of you on ***. Is there another contact number where we can call you on? Please let us know on ***so that we can make this right immediately.
We always place our customers first, and you're no exception because we always believe in doing the right thing, regardless!
Your experience with us is being dealt with as a priority and we look forward to talking to you soon.
Love
The Unlimited
Hi there.
We hear you and we understand your frustration and our Head of Customer Care, Mandy Roberts would like to assist you with this as best we can...as soon as we can. We will make this right immediately! We'd love to chat about your experience with us and try as we may, we just can't get hold of you on ***. Is there another contact number where we can call you on? Please let us know on ***so that we can make this right immediately.
We always place our customers first, and you're no exception because we always believe in doing the right thing, regardless!
Your experience with us is being dealt with as a priority and we look forward to talking to you soon.
Love
The Unlimited