kN
kubashnie N
1 reviews | Active since Feb 2014
25 Nov 2025, 16:36
Dragging their feet.
I'm very disappointed with the unlimited I registered my claim on the 17/10 /2025. I submitted all the documents. Was given a call on 04/11/2025. That nothing was outstanding n was going to insurer. I need to call all the time I need a feedback. N iam given same story it's with the auditors. That unacceptable for 9 90over a month submitted n the auditor not doing his job. I need to pay for bloods n all. The unlimited needs to sort their staff. Tired off calling with no outcome. UNLIMITED URL GOING TO LOOSE CLIENTS IF URL DON'T GET URLS ACT TOGETHER N WORK WITH UR CLAIMS FAST N EFFICIENT. CAN SOMEONE CONTACT ME N SORT MY CLAIM OUT.
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Replies (2)
The Unlimited's replyOfficial
25 Nov 2025, 16:41Hi Kubashnie,
Thank you for contacting us. We're truly sorry to hear we've fallen short at providing you with a smooth and hassle-free claims experience, we can understand the disappointment and frustration that this can cause. Please give us a moment to take a look into this for you, we'll revert via private message.
Thank you for contacting us. We're truly sorry to hear we've fallen short at providing you with a smooth and hassle-free claims experience, we can understand the disappointment and frustration that this can cause. Please give us a moment to take a look into this for you, we'll revert via private message.
The Unlimited's reply25 Nov 2025, 16:41
Official
Hi Kubashnie,
Thank you for contacting us. We're truly sorry to hear we've fallen short at providing you with a smooth and hassle-free claims experience, we can understand the disappointment and frustration that this can cause. Please give us a moment to take a look into this for you, we'll revert via private message.
Thank you for contacting us. We're truly sorry to hear we've fallen short at providing you with a smooth and hassle-free claims experience, we can understand the disappointment and frustration that this can cause. Please give us a moment to take a look into this for you, we'll revert via private message.
The Unlimited's replyOfficial
26 Nov 2025, 12:19Hi Kubashnie,
Please note that our claims team has sent you an email requesting the following documents: a copy of your full FNB bank statement for September and October 2025, a copy of the FNB and STD Bank policies related to Hospital Cash Back, and a copy of your medical aid statement from Polmed for October 2025. Please email all of these documents to the address provided in their email.
Please note that our claims team has sent you an email requesting the following documents: a copy of your full FNB bank statement for September and October 2025, a copy of the FNB and STD Bank policies related to Hospital Cash Back, and a copy of your medical aid statement from Polmed for October 2025. Please email all of these documents to the address provided in their email.
The Unlimited's reply26 Nov 2025, 12:19
Official
Hi Kubashnie,
Please note that our claims team has sent you an email requesting the following documents: a copy of your full FNB bank statement for September and October 2025, a copy of the FNB and STD Bank policies related to Hospital Cash Back, and a copy of your medical aid statement from Polmed for October 2025. Please email all of these documents to the address provided in their email.
Please note that our claims team has sent you an email requesting the following documents: a copy of your full FNB bank statement for September and October 2025, a copy of the FNB and STD Bank policies related to Hospital Cash Back, and a copy of your medical aid statement from Polmed for October 2025. Please email all of these documents to the address provided in their email.