Double debit orders
Please contact me regarding double debit orders since I only have 1 policy with The Unlimited.
Helpful (0)
Replies (13)0
Replies (13)
The Unlimited's replyOfficial
01 Mar 2022, 12:12Hi Steph****,
Thank you for taking our call today and for giving us the opportunity to assist you. Please accept our sincere apology for the inconvenience we’ve caused you thus far. As mentioned by our co-worker this morning, please can you send us your bank statement reflecting the double debit order from us so that we’re able to investigate this matter at hand.
Thank you for taking our call today and for giving us the opportunity to assist you. Please accept our sincere apology for the inconvenience we’ve caused you thus far. As mentioned by our co-worker this morning, please can you send us your bank statement reflecting the double debit order from us so that we’re able to investigate this matter at hand.
The Unlimited's reply01 Mar 2022, 12:12
Official
Hi Steph****,
Thank you for taking our call today and for giving us the opportunity to assist you. Please accept our sincere apology for the inconvenience we’ve caused you thus far. As mentioned by our co-worker this morning, please can you send us your bank statement reflecting the double debit order from us so that we’re able to investigate this matter at hand.
Thank you for taking our call today and for giving us the opportunity to assist you. Please accept our sincere apology for the inconvenience we’ve caused you thus far. As mentioned by our co-worker this morning, please can you send us your bank statement reflecting the double debit order from us so that we’re able to investigate this matter at hand.
's updateReviewer Update
02 Mar 2022, 11:52Thank you for your response. I did send you a screenshot of my statement for February. March statement is not available yet and will cost me R35 if I get it from a branch. Please advise if you will reimburse me for the statement cost
's update02 Mar 2022, 11:52
Reviewer Update
Thank you for your response. I did send you a screenshot of my statement for February. March statement is not available yet and will cost me R35 if I get it from a branch. Please advise if you will reimburse me for the statement cost
The Unlimited's replyOfficial
02 Mar 2022, 17:00Hi Steph****,
Thank you for reaching out to us once again. We’ve received your bank statement for the month of February and we’ll provide you with an update on this matter by close of business tomorrow.
Thank you for reaching out to us once again. We’ve received your bank statement for the month of February and we’ll provide you with an update on this matter by close of business tomorrow.
The Unlimited's reply02 Mar 2022, 17:00
Official
Hi Steph****,
Thank you for reaching out to us once again. We’ve received your bank statement for the month of February and we’ll provide you with an update on this matter by close of business tomorrow.
Thank you for reaching out to us once again. We’ve received your bank statement for the month of February and we’ll provide you with an update on this matter by close of business tomorrow.
The Unlimited's replyOfficial
04 Mar 2022, 10:47Hi Steph****,
Thank you for sending us the requested documentation. Your refund for the month of February as well as March was processed today and payment will reflect in your account with in 24- 48 working hours. Once again, we sincerely apologise for the inconvenience caused by us.
Thank you for sending us the requested documentation. Your refund for the month of February as well as March was processed today and payment will reflect in your account with in 24- 48 working hours. Once again, we sincerely apologise for the inconvenience caused by us.
The Unlimited's reply04 Mar 2022, 10:47
Official
Hi Steph****,
Thank you for sending us the requested documentation. Your refund for the month of February as well as March was processed today and payment will reflect in your account with in 24- 48 working hours. Once again, we sincerely apologise for the inconvenience caused by us.
Thank you for sending us the requested documentation. Your refund for the month of February as well as March was processed today and payment will reflect in your account with in 24- 48 working hours. Once again, we sincerely apologise for the inconvenience caused by us.
's updateReviewer Update
04 Mar 2022, 11:51Thank you. Hopefully you cancelled this debit order so that this doesn't happen again
's update04 Mar 2022, 11:51
Reviewer Update
Thank you. Hopefully you cancelled this debit order so that this doesn't happen again
The Unlimited's replyOfficial
04 Mar 2022, 13:58Hi Steph****,
Thank you for taking our call this afternoon and for allowing us the opportunity to assist you. Should you request any further assistance, please don’t hesitate to pop us a message below.
Thank you for taking our call this afternoon and for allowing us the opportunity to assist you. Should you request any further assistance, please don’t hesitate to pop us a message below.
The Unlimited's reply04 Mar 2022, 13:58
Official
Hi Steph****,
Thank you for taking our call this afternoon and for allowing us the opportunity to assist you. Should you request any further assistance, please don’t hesitate to pop us a message below.
Thank you for taking our call this afternoon and for allowing us the opportunity to assist you. Should you request any further assistance, please don’t hesitate to pop us a message below.
's updateReviewer Update
06 Mar 2022, 21:41Thank you for rerunding my money but some is dialectical and refund me only R279 instead of R297. Are you people for real? Phone me please. I'm not happy about this. I provide you with the the details and this happens. Are you just ***** or what????????
's update06 Mar 2022, 21:41
Reviewer Update
Thank you for rerunding my money but some is dialectical and refund me only R279 instead of R297. Are you people for real? Phone me please. I'm not happy about this. I provide you with the the details and this happens. Are you just ***** or what????????
The Unlimited's replyOfficial
07 Mar 2022, 11:40Hi Steph****,
Thank you for getting in touch with us once again. As mentioned by our team member this morning, the shortfall of your refund was paid today and payment will reflect in your account within 24-48 working hours. Once again, we’d like to wholeheartedly apologise for the inconvenience we’ve caused you thus far.
Thank you for getting in touch with us once again. As mentioned by our team member this morning, the shortfall of your refund was paid today and payment will reflect in your account within 24-48 working hours. Once again, we’d like to wholeheartedly apologise for the inconvenience we’ve caused you thus far.
The Unlimited's reply07 Mar 2022, 11:40
Official
Hi Steph****,
Thank you for getting in touch with us once again. As mentioned by our team member this morning, the shortfall of your refund was paid today and payment will reflect in your account within 24-48 working hours. Once again, we’d like to wholeheartedly apologise for the inconvenience we’ve caused you thus far.
Thank you for getting in touch with us once again. As mentioned by our team member this morning, the shortfall of your refund was paid today and payment will reflect in your account within 24-48 working hours. Once again, we’d like to wholeheartedly apologise for the inconvenience we’ve caused you thus far.
's updateReviewer Update
11 Mar 2022, 09:4848 hours have passed long gone and you haven't refunded me with the amount you short paid. Please stop wasting my time and PAY BACK MY MONEY!!!!!!!
's update11 Mar 2022, 09:48
Reviewer Update
48 hours have passed long gone and you haven't refunded me with the amount you short paid. Please stop wasting my time and PAY BACK MY MONEY!!!!!!!
The Unlimited's replyOfficial
11 Mar 2022, 11:33Hi Steph****,
Thank you for reaching to us once again. Firstly, we’d like to humbly apologise for the delay in payment. We can assure you that your refund was processed today and the money will reflect in your account within 24-48 working hours.
Thank you for reaching to us once again. Firstly, we’d like to humbly apologise for the delay in payment. We can assure you that your refund was processed today and the money will reflect in your account within 24-48 working hours.
The Unlimited's reply11 Mar 2022, 11:33
Official
Hi Steph****,
Thank you for reaching to us once again. Firstly, we’d like to humbly apologise for the delay in payment. We can assure you that your refund was processed today and the money will reflect in your account within 24-48 working hours.
Thank you for reaching to us once again. Firstly, we’d like to humbly apologise for the delay in payment. We can assure you that your refund was processed today and the money will reflect in your account within 24-48 working hours.
's updateReviewer Update
11 Mar 2022, 11:48Can you please send me a proof of payment as soon as you've done the payment please. Taking 2 weeks to resolve an small problem. Unacceptable
's update11 Mar 2022, 11:48
Reviewer Update
Can you please send me a proof of payment as soon as you've done the payment please. Taking 2 weeks to resolve an small problem. Unacceptable
The Unlimited's replyOfficial
11 Mar 2022, 12:29Hi Steph****,
Thank you for writing to us once again. We’ll send you proof of payment via email first thing Monday morning, as the short fall of your refund is only being paid today.
Thank you for writing to us once again. We’ll send you proof of payment via email first thing Monday morning, as the short fall of your refund is only being paid today.
The Unlimited's reply11 Mar 2022, 12:29
Official
Hi Steph****,
Thank you for writing to us once again. We’ll send you proof of payment via email first thing Monday morning, as the short fall of your refund is only being paid today.
Thank you for writing to us once again. We’ll send you proof of payment via email first thing Monday morning, as the short fall of your refund is only being paid today.
's updateReviewer Update
11 Mar 2022, 14:51Thank you. Hope you can keep your promises. 48hours is just your usual answer for queries
's update11 Mar 2022, 14:51
Reviewer Update
Thank you. Hope you can keep your promises. 48hours is just your usual answer for queries