Hellopeter
Share Your Experience
MM
Michael M

1 reviews | Active since Aug 2018

07 May 2021, 10:32

Don't take The Unlimited Policy. You will regret

Whatever you do do not take any policy of The Unlimited. It has been precisely over 3 years since my uncle has passed away and my aunt is still unable to claim. When she does they tell her about a letter of authority. We have tried countless times to engage with them however this seems to be a dead end for my aunt. We have come to a conclusion to write to office of the Ombudsman for further assistance into this matter. We are in no mood of negotiating with The Unlimited anymore as we are aware that they are looking for a reason not to pay a claim. In addition I will make sure that members of my family, friends and everyone I'm affiliated with cancels their policies with The Unlimited. I will make sure that we share our unpleasant experiences even on social media.

0
Replies (4)
The Unlimited
The Unlimited's reply07 May 2021, 14:19
Official
 
Hi Michael,







We know that it’s been a few years since your uncle passed on however, we’d still like to extend our deepest condolences to you and your family over your loss. We hope your memories of him brought you comfort during your time of grief. We recognise that it’s not easy to obtain the documents we requested from you. Please note that each and every one of them is mandatory to enable us to finalise the claim. Unfortunately, we can’t interfere in the courts process when it comes to the letter of authority, however, we can assist you with the medical questionnaire. As soon as you’ve sent us the contact information for Leratong hospital, we’ll contact them and request for the questionnaire. 

MM
Michael M's update07 May 2021, 14:21
Reviewer Update
Please find the contact number as requested below : ***
The Unlimited
The Unlimited's reply07 May 2021, 14:57
Official
Hi Michael, 







Thank you for your prompt response. Kindly note that the number has been redacted due to Hellopeter’s privacy settings. Kindly send it to us as a private reply.

The Unlimited
The Unlimited's reply07 May 2021, 19:58
Official
 
Hi Michael,







Thank you for providing us with the contact details. Our claims department will reach out to the hospital this coming week. We’ll contact you should we have any updates.