DON'T SETTLE for THE UNLIMITED Scratch & Dent Policy

Scratch and Dent Policies are always nice to have just in case you have a scratch or a dent and you want a quick repair rather than using you comprehensive policy. I thought I had found the best in the business - The Unlimited backed by @ M-Sure Financial Services, however it did not take too long for them to prove me wrong with their incompetency, unprofessional staff, and NON existent team leaders and management. HERE IS MY STORY... 1) I get told on DAY 1 my claim is received and within 48 hours i would have a response. 2) Called on Day 2 to confirm all is in order only to be told that they JUST received my claim and that a claim takes 7 to 14 days to process 3) I reassure the agent that I was told otherwise and to please assist 4) I leave a day and call call on Day 4 - Mr G your claim is approved however i got to wait till 1pm to get the email confirmation. That confirmation did not come 5) I call on Day 5 and told the same and that by Friday afternoon for certain i will get confirmation. Did not happen - asked to speak to a team leader or supervisor - none available 6) I call after the weekend and get put on hold for 21 minutes (Monday morning) then get put through to M-Sure who are the assessors to see how far my claim is i tell my story all over again - and then get told that she is not allowed to give me feed back and that she will put me through the Unlimited. I wait AGAIN another 7 minutes and get a brand new agent. I tell my story AGAIN. And at this stage get told that my claim is DECLINED as the UNLIMITED does not pay for the repair of cracked paint. I explain to the agent that the side sill is plastic and that a jack was placed on the side sill rather the jack point to lift the car and that the cracked paint which is less that 10cm was caused through pressure been put on the plastic. this is a quick fix as the sill will be sanded down and that area sprayed - within the pricing of my policy. I was told i understand by the agent and that by 10am i will get a response from the assessment team. Its past 12 and still no call. So i call i speak to another agent explain my story again and then get put to M sure again. M sure tell me that they dont speak to clients and i am back with The Unlimited. I get told why my claim was declined and that i can resubmit a new claim for a reassessment. Can i speak to a senior as this is plastic part and that pressure was app**** thats why the paint crack. No senior available. i was told by this agent now that yes they understand how this is caused but still i must resubmit. Please can you send me the decline letter please agent? Sure. and 3 hours later still NO RESPONSE

USE COMPANIES WHO UNDERSTAND PAINT AND SCRATCH AND DENT SCENARIOS - the Unlimited sucks and are clueless.