"dont practice what they preached"

am with the The Unlimited policy for close to 5 years . i change the last time to a hospital plan due to the one i have with them was embarrassing...... but still what a shame .. let me tell was in the hospital for 4 days when i want to claim\ask what is the next step the answer was first this is just for a accident happen we pay, i was furious but after talking to Jason i calm down and believe am going to get it right . Jason explain that their is a combine policy that covers both hospital plan and that an agent will call on Monday the 20/11/2017 at nine.. what a shock nothing try to call Jason but also no luck call on a supervisor still no luck not even a call back on my landline as requested ... shame on you , all my money wasted now what ? Is their a Department other that this one to lock a complain...