1 reviews | Active since Jun 2018
Don't deliver what they promised
Dear The unlimited Team,
I am writing to formally express my dissatisfaction regarding the handling of my recent claim and policy cancellation.
After submitting my first claim, I was informed by your call centre that I would receive an SMS within 48 hours. To date, I have not received any communication. Due to the delay, I proceeded to repair my vehicle through my own insurance.
I also received a message from your side confirming that my cancellation request had been received and expressing that you were sad to see me leave. Despite this, another debit order was still processed from my account after the cancellation, which is unacceptable and highly unprofessional.
I request that this matter be investigated urgently, the unauthorized debit be reversed immediately, and written confirmation of my policy cancellation be provided without delay.
Kind regards, Donovan Slater
We are sorry to hear you had a frustrating experience. However, we appreciate you bringing this matter to our attention, so we can make this right for you.
We confirm that your policy has been cancelled. We've escalated your request to the relevant department, and feedback will be shared with you in the next 24-48 working hours.
We are sorry to hear you had a frustrating experience. However, we appreciate you bringing this matter to our attention, so we can make this right for you.
We confirm that your policy has been cancelled. We've escalated your request to the relevant department, and feedback will be shared with you in the next 24-48 working hours.