GJ
Greg J
1 reviews | Active since Mar 2021
01 Mar 2021, 14:53
do yourselves a favour and fire Cheryl...
I got a call now from Cheryl from The Unlimited, trying to sell me an accidental death policy. She was not interested in a word I had to say and just spoke over me until I had to shout to get her attention and say I'm not interested, at which point she hung up in my ear. So shout out to her parents for raising such a well mannered human being - they must be so proud.
It was the 100% perfect example of why the POPI act and TCF legislation have been brought in - extremely hard selling, bordering on bully tactics to get me to agree to the debit order.
The irony is that she started the call by telling me that they had a great offer for me because I've been such a loyal customer for so long. Except I cancelled the scratches and dents cover I used to have with them about 2 years ago (which was a mission in itself) because their service levels were lower than shark ****...
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Replies (4)0
Replies (4)
The Unlimited's replyOfficial
01 Mar 2021, 19:57 Hi Greg,
Thank you so much for bringing what has occurred to our attention. In as much as we want as many people as possible to join our family, we understand that not everyone will be interested in our products and services. We know that at the end of the day, you're a human being and you have every right to exercise your freedom of choice. We sincerely apologise if our team member may have been abrasive and unrelentless in her approach. This behaviour is not in line with our values and we will be investigating this matter. Please allow us 24-48 hours to assess the call between you and our team member and we'll provide you with feedback on our assessment.
Thank you so much for bringing what has occurred to our attention. In as much as we want as many people as possible to join our family, we understand that not everyone will be interested in our products and services. We know that at the end of the day, you're a human being and you have every right to exercise your freedom of choice. We sincerely apologise if our team member may have been abrasive and unrelentless in her approach. This behaviour is not in line with our values and we will be investigating this matter. Please allow us 24-48 hours to assess the call between you and our team member and we'll provide you with feedback on our assessment.
The Unlimited's reply01 Mar 2021, 19:57
Official
Hi Greg,
Thank you so much for bringing what has occurred to our attention. In as much as we want as many people as possible to join our family, we understand that not everyone will be interested in our products and services. We know that at the end of the day, you're a human being and you have every right to exercise your freedom of choice. We sincerely apologise if our team member may have been abrasive and unrelentless in her approach. This behaviour is not in line with our values and we will be investigating this matter. Please allow us 24-48 hours to assess the call between you and our team member and we'll provide you with feedback on our assessment.
Thank you so much for bringing what has occurred to our attention. In as much as we want as many people as possible to join our family, we understand that not everyone will be interested in our products and services. We know that at the end of the day, you're a human being and you have every right to exercise your freedom of choice. We sincerely apologise if our team member may have been abrasive and unrelentless in her approach. This behaviour is not in line with our values and we will be investigating this matter. Please allow us 24-48 hours to assess the call between you and our team member and we'll provide you with feedback on our assessment.
The Unlimited's replyOfficial
03 Mar 2021, 20:01 Hi Greg,
Thank you for being so patient with us. We have thoroughly assessed the call you had with our team member. We found that during your telephonic conversation, she continuously spoke over you and did not allow you to get a word in. She then proceeded to end the call without thanking you for your time. This is truly unacceptable behavior and we'd like to sincerely apologise that you had to experience it. Please know that we've escalated this matter to our HR department and we can assure you that corrective steps will be taken against our team member for her actions. If you'd like, we can also add your cellphone number to our 'Do Not Contact' list so that you don't hear from us again.
Thank you for being so patient with us. We have thoroughly assessed the call you had with our team member. We found that during your telephonic conversation, she continuously spoke over you and did not allow you to get a word in. She then proceeded to end the call without thanking you for your time. This is truly unacceptable behavior and we'd like to sincerely apologise that you had to experience it. Please know that we've escalated this matter to our HR department and we can assure you that corrective steps will be taken against our team member for her actions. If you'd like, we can also add your cellphone number to our 'Do Not Contact' list so that you don't hear from us again.
The Unlimited's reply03 Mar 2021, 20:01
Official
Hi Greg,
Thank you for being so patient with us. We have thoroughly assessed the call you had with our team member. We found that during your telephonic conversation, she continuously spoke over you and did not allow you to get a word in. She then proceeded to end the call without thanking you for your time. This is truly unacceptable behavior and we'd like to sincerely apologise that you had to experience it. Please know that we've escalated this matter to our HR department and we can assure you that corrective steps will be taken against our team member for her actions. If you'd like, we can also add your cellphone number to our 'Do Not Contact' list so that you don't hear from us again.
Thank you for being so patient with us. We have thoroughly assessed the call you had with our team member. We found that during your telephonic conversation, she continuously spoke over you and did not allow you to get a word in. She then proceeded to end the call without thanking you for your time. This is truly unacceptable behavior and we'd like to sincerely apologise that you had to experience it. Please know that we've escalated this matter to our HR department and we can assure you that corrective steps will be taken against our team member for her actions. If you'd like, we can also add your cellphone number to our 'Do Not Contact' list so that you don't hear from us again.
GJ
Greg J's updateReviewer Update
04 Mar 2021, 12:50Please do so
Thanks
Thanks
GJ
Greg J's update04 Mar 2021, 12:50
Reviewer Update
Please do so
Thanks
Thanks
The Unlimited's replyOfficial
04 Mar 2021, 19:54 Hi Greg,
We're so sorry for the late response. We’ll remove your details from our database within the next 24 to 48 working hours and a confirmation will be sent to you once this has been done.
We're so sorry for the late response. We’ll remove your details from our database within the next 24 to 48 working hours and a confirmation will be sent to you once this has been done.
The Unlimited's reply04 Mar 2021, 19:54
Official
Hi Greg,
We're so sorry for the late response. We’ll remove your details from our database within the next 24 to 48 working hours and a confirmation will be sent to you once this has been done.
We're so sorry for the late response. We’ll remove your details from our database within the next 24 to 48 working hours and a confirmation will be sent to you once this has been done.