DO NOT USE THE UNLIMITED

Item: The Unlimited
Rating: 1
Author: Phawu S

I joined The Unlimited in 2021 , I cancelled my policy with them last month and asked for all my premiums back. After being sent from pillar to post I was told that I cannot get a refund. I then told them that that is not what is stipulated in their policy schedule and they have still not paid me back my money. I have not made use of their scratch and dent cover and its pretty much been a waste of money for me. Their policy schedule clearly stipulates that one can cancel at any time and are eligible for a refund as long as they have not made use of the cover, but somehow this does not apply to me ? To make matters worse they still deducted their premium in December even though I had cancelled with them in November. Do not use these guys ! They are a bunch of ****mers

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Replies (1)

The Unlimited's replyOfficial

12 Dec 2023, 12:09

Hi Phawu,

We’re sorry to hear about the experience that you had with us. Your policy had a cooling-off period of 31 days (calculated from the start date) in which you can cancel and receive a refund but only if you have not used any of the benefits within that period. You cancelled your policy on 27/11/2023 when the cooling-off period had expired and therefore, we’ll refund you the last premium as you will no longer benefit from the policy. The refund will be processed today and the payment will reflect in your account in 24 – 48 hours.

Thank you so much for your feedback - it's customers like you that help us to do better every day.

The Unlimited's reply12 Dec 2023, 12:09

Official

Hi Phawu,

Thank you so much for your feedback - it's customers like you that help us to do better every day.