XS
Xolani S

1 reviews | Active since Dec 2017

20 Jan 2020, 09:45

Do not take this service

Terrable and incomplete castomer service. Submitted my first claim on 13 of January, they did not respond or tell me what was missing. Had to find. Out from the reviews that they only cover 3k for dents or scratch. So I had to get new quotes which I submitted on the 15 of jan,they came back to be and asked for pictures which I sent on the 16 jan, called them back later on the day they told me their system does not take pictures of a certain size, sent they consultant the pictures on his email but still today on the 20 of Jan they still have not received the pictures I sent to them. Basically if you want think to be done you need to call them on a daily basis to insure that they are attending to Ur claim.

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Replies (5)
The Unlimited
The Unlimited's reply20 Jan 2020, 11:48
Official
 Hi Xolani,


We're really sorry that this has been your experience with us and thank you for taking our call today. Your claim is under assessment and we will provide you with feedback in the next 24 to 48 hours. 
XS
Xolani S's update23 Jan 2020, 09:19
Reviewer Update
Please cancel this useless policy as forfeiting my more then a years worth of premiums is better then dealing with you.

Thank you for nothing.
The Unlimited
The Unlimited's reply23 Jan 2020, 14:33
Official
 Hi Xolani,

 

We’re really sorry that you feel this way about us and thank you for your time on the phone today. Although the future cannot be predicted, we can still prepare for it and we’re glad that you've decided to keep your policy to ensure that you and your family are covered. 

XS
Xolani S's update29 Jan 2020, 11:47
Reviewer Update
hi
on Monday 27th I sent you another set of quotes for bodywork which you specified are willing to deal with, but I have not received feedback even after sending an email to Christine Maharaj for her to confirm if she has received all that is needed to process the claim!

Can I please get feedbac**** or at least confirm that you did receive the quote?
The Unlimited
The Unlimited's reply03 Feb 2020, 13:10
Official
Hi Xolani, 

We're really sorry for the late response. Thank you for giving us the opportunity to assist you with your claim and we're glad that it has been approved.