MV
Mignon V

1 reviews | Active since Nov 2025

14 Nov 2025, 07:44

Do not sign up ...... this is a disgrace!

I agree with the other reviews that the company should be blacklisted. Please do not fall for this ****. This company is not legit. I have been paying my policy for scratch and dent for years and now that I want to claim for a scratch and dent, it is impossible. I was referred to the panel beaters, who had to assess the car and give a quote and then I was informed that the photographs from the panel beaters were not acceptable. Allegedly the company covers for R16 000 per year (R4 000 every 3 months), nevertheless the claim process is impossible. The staff that should help you on the phone are very unpleasant and not helpful at all. I spoke with Boitumelo Matjilo and Phembisile. It appears that the staff cannot give you a straight answer and are covering for an illegitimate business. My emails are not responded to. The Unlimited were happy to take my money for years and now that I have a claim, there are constantly problems with my photographs, which are actually great photographs, nevertheless this is just a ploy to divert the claim process and make you want to give up the whole unpleasant experience. They leave you with no other option than legal advice.

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Replies (4)
The Unlimited
The Unlimited's reply14 Nov 2025, 08:02
Official
Hi Mignon,

We sincerely apologize for the frustration you experienced during your claim process. This doesn't reflect the level of service we strive to provide, and we understand how disappointing this situation is. Please be assured that a specialist will reach out to you soon to review your case and assist you further.
The Unlimited
The Unlimited's reply14 Nov 2025, 12:28
Official
Hi Mignon,

Our specialists have tried contacting you multiple times on your 060 number, without success. Please refer to the SMS sent to you for further details. Alternatively, let us know a more convenient time to contact you.
MV
Mignon V's update14 Nov 2025, 16:53
Reviewer Update
Kindly contact me by email in writing as I am at work and unable to take your calls. I want to know in writing how you will assist me with my claim.
The Unlimited
The Unlimited's reply14 Nov 2025, 16:57
Official
Hi Mignon,

Thank you for your response. We'll make sure to do that; your request has been sent.