Do not send douments and do not want to cancel my policy,agents is very rude

The called me to take out a policy and they would send me the policy documents in the next 3 to 4 weeks I phone and spoke to a lady and she told me it was sent on the 13th November 2017 and I should receive it by the 13 December 2017 and I thought I give it some time and I called on the 18th December 2017 and still not received and I spoke to a lady that spoke over me not listening to what I was explaining to her and she raising her voice at me I got upset and I told her I will rather cancel this policy as such people I do not trust with my life, she then put me through to the '' cancellation team'' but got cut off I called again and another lady answered could not even hear what she was saying as she spoke like she just want to get rid of me I was explaining what I spoke to the previous agent about and she just cut me over and transferred me somewhere I heard music and got cut off I send cancellation emails to them no reply. I will stop the money coming out my account I don't know what I'm paying for as im a person that needs to read paperwork to understand. how can they take money for a health policy and they don't even send documents this is a ***** company. A lady called me from them saying the will have it courier to me this also did not happened so how do I know that my details not leaked by this company what is worse you dont get advise of the cooling of period they take money before giving you paper work????? how does the country system work? very angry. I rate this company a 0