DISSAPOINTED, DISGUSTED WITH THE SERVICE RECEIVED

I am so ****ed and disappointed in the type of companies we pay our monies to. it is really to so so sad to see how these companies are playing with our parents.

My mom joined this mickey mouse policy back in 2011 has been paying each and every month without skiping a payment.

We submitted a claim in May, have been passed from pillar to post .. spoke to Portia in the claims department and she advised she will get back to us but we still waiting, after a month we called again and kept being **** to by the consultant of whom half of them knew jack and we were advised that we will get a response in 24 hours and we still waiting.

My mom called again and spoke to a lady by the name of Joy she was better and promised to call my mom back but that never happened. Its so funny how such a big company cannot resolve clients complaints and claims, and what ****es me off the most is that when your claims department consultants handling the claim goes on leave everything is put on hold.

I am really fed up by this stupid company, and as promised I have taken this up with my attorneys and will be taking legal action against this company. I just feel sorry for all clients who joined this .. my advise cancel this policy as this is just nonsense and wasting your money for something which is ******* .......