MM
Mohammed M

1 reviews | Active since Nov 2020

12 Nov 2020, 18:21

DISSAPOINTED CUSTOMER OF THE UNLIMITED CAR AND DENT!!!

I have claimed +- three months ago and have provided you with the images and quotation as requested. The pamphlet I have in front of me doesn't state that I should give images of the whole car but yet I did and received no help whatsoever!!! You keep on deducting from my account but the service you render is pathetic. I have called the 061 number and it took all my airtime listening to horrible music. I have never claimed from your pathetic company yet but you keep on taking my money. I dont want your sloppy apology. Is this the service you render??? This is not a threat just an extremely disappointed client, I have received an SMS that you will be deducting for December...always taking money from me but not rendering your service as promised.

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Replies (2)
The Unlimited
The Unlimited's reply12 Nov 2020, 19:44
Official
 
Hi Mohammed,
 
We're so hurt to hear just how much we've let you down. We understand that you don't want to hear any of our apologies, but we'd still like to sincerely say that we're so sorry for the awful experience you've had with us. A member from our auto claims department will give you a call first thing tomorrow morning to assist you with your claim. 

The Unlimited
The Unlimited's reply13 Nov 2020, 12:31
Official
 
Hi Mohammed, 
 
Thank you so much for taking our call this morning and for giving us the opportunity to assist you with your claim. As advised over the phone, please submit all outstanding documents for your claim as soon as possible, to enable us to assess it so that we can provide you with feedback.