SK
Sharne K

1 reviews | Active since Sept 2011

25 Sept 2018, 13:59

Dissapointed and disgusted in Company after my husbands passing.

My husband had 2 policy's with The Unlimited in his name but the debit orders was on my personal account, in actual fact I paid all the instalments to date. My husband passed away a month ago and when I contacted them to cancel the policy I was advised to send in death claim form and supporting documents. After very long almost a 3 weeks wait and almost everyday following up to find out where in the process they are with the claim, someone tells me today that they will not be paying out any money as my husband had a pre existing condition when he passed away, my husband had pancreas cancer stage 4. I am so disgusted and disappointed in this company because when they adamantly contact you for policy's they don't mind but as soon as they have to repay you they have all kinds of excuses. I mean my husband away, I am sitting with all kinds of medical expenses, bills and this money is owed to me and my kids. This is not the first time this has happened, when my husband was hospitalised and contacted them, they also had lots of excuses why they didn't cover his hospitalisation everyday. This is day light ******* not just for me but for all the other innocent people taking out policy's and is not informed of this unfair treatment that The Unlimited offers. I will never in my entire life refer anyone to The Unlimited.

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Replies (5)
The Unlimited
The Unlimited's reply25 Sept 2018, 17:04
Official

Hi Sharne,

Thanks for taking our call this afternoon. We are currently looking into this matter and we will provide you with feedback in the next 24 to 48 working hours.

The Unlimited.

Shifting your life, together.

SK
Sharne K's update26 Sept 2018, 10:46
Reviewer Update
Good day, 24 to 48 working hours? meaning that I will have to contact them again to follow up as I had to for the past 3 weeks everyday almost, someone would take my number and contact me and I would wait and no one would phone me back and every time I would phone they would enquire the status of the claim, transfer me to someone else and at the end of the call not even have an answer. Its bad how people like me have to spend so much time, money and effort. Its very sad how you take out policy's, pay every month and expect when the time comes, that what's owed to you and your family will be paid out and then they come with all kinds of stories and excuses. Things that was never mentioned before the time. It really breaks my heart, because they receive their money and they don't sit with all the bills and accounts know.
SK
Sharne K's update26 Sept 2018, 13:24
Reviewer Update
I am not satisfied with the outcome of this matter and I will be taking this matter up further with legal action need be so please provide me with the voice recordings for the sale of the policy. Matters like this should not be taken lightly as how many people are ****** of their money daily. This should also be brought to the attention of the Ombudsman and the SA Financial Board people.
The Unlimited
The Unlimited's reply26 Sept 2018, 16:03
Official

Hi Sharne,

Thanks for your time on the phone this afternoon. We are currently evaluating the sales call and we will provide you with feedback by close of business tomorrow.

The Unlimited.

Shifting your life, together.

The Unlimited
The Unlimited's reply27 Sept 2018, 13:12
Official

Hi Sharne,

Thanks for your time on the phone this morning and for giving us the opportunity to look into this matter. As explained, your Dignity4All claim has been approved and will be paid today. If there’s anything we can do to help you with, please pop us a message below or give us a call on ***.

The Unlimited.

Shifting your life, together.