tT
tulsie T

1 reviews | Active since Jul 2017

23 Sept 2019, 12:46

Dishonest Sales Activated 3 policies without Consent, divulges personal information!

First off I see The Unlimted has a good track record of replying and assisting disgruntled people which is just a nice way to rope you into thinking they care, I do not want anyone to contact me back because I have already been assisted. I would just like to share my views on what I think of The Unlimited's Shady services. Firstly to be eligible for this 'Fantastic', Autosupreme package you need be a south african citizen, have a minimum of your HARD EARNED salary R4000.00 in which instance The Unlimited doesn't care if you buy your bread and butter to survive off of for the month on, but they want to sell you car insurance FOR 3 cars which you did not AUTHORIZE THEM to add on to your account. I had listened to the Sales person (and I will do you a favour and not mention your name here), but I had considered taking ONE policy since I am a student with ONE car and I can only AFFORD ONE POLICY!! but they firstly **** and said my cousin bought and was happy with policies from them, even sharing private and PERSONAL information about my cousin with me which made me believe this man, firstly my cousin wasn't a happy customer and he had only called her a day before stating that her own FATHER had told him to contact her. Then he says that out of interest is there anyone else with cars at your house so i mention this information and I specificly tell him i am only INTERESTED not CONFIRMING one policy and I clearly ask him if I can first confirm this deal on the email first before any payments go off my account. To my surprise as i put down the phone 3 Policies have been ACTIVATED I would have to pay about 1K at the end of the month for 3 policies which I did not agree to be activated for OTHER PEOPLES cars on a student salary . DOES THIS MAKE SENSE TO YOU UNLIMITED ??? The sad thing is I was considering taking ONE, for all that I care now, you are dishonest and do not provide the correct information online . By the way I have to say the lady that assisted me at Customer care was really competent and assisted me immediately on cancelling all 3, unfortunately for my cousin a man named Mohammed was extremely rude to her after also activating many policies on her name. Do us a favour Unlimited sell your policies without hooking people on false personal information, secondly dont activate more than 1 policy on someones account because it's honestly a horrible thing to do to someone that has to budget for the month. You just lost 2 potential clients based on your sales rep authorising policies which have not been asked for. I dont know who on earth would want to pay for scratches and dents on 2 other peoples cars including their own, perhaps the man mistakenly heard my name was Mother Teresa??

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Replies (2)
The Unlimited
The Unlimited's reply23 Sept 2019, 15:08
Official
Hi Shazz,                                                                                                                                             
 
We’re really sorry for the experience that you’ve had with us as this is not how we want customers to feel. We would like the opportunity to look into this matter however, we don’t have your details. Please send us your ID number or your policy number so we can investigate this matter urgently.
The Unlimited
The Unlimited's reply25 Sept 2019, 09:06
Official
HiShazz
 
We would really like to help you, however, we don’t have your details. Please send us your ID number or your policy number so we can investigate this matter urgently.