Dishonest
<p> Dear Unlimited </p> <p>My nephew asked me to post this for him he dont have any internet excess, Lynwin Mahoy Ref PR678710 he open up a death benefit Claim for his mom in 25 august 2014, his mom pass on 16 Dec 2015, he submitted the claim on the 17 Dec 2015, his girlfriend call to asked if the policy was up to date and it was agreed yes, Feb he told to fill in forms, 6 months down the line a mail was send to him to cornfirm that his claim was uncessful and acording to the medical report his mom was under treatment and his Sort Term Personal Insurance not Death Benefit cover anymore , My nephew is un enployeed at this moment and is very emotional about this hole situantion,how can you open up insurance and still not getting you payout , he had to run around Dec to find help to put his mother to rest,The Unlimited has no same and don't care about the next person feelings, when you cell a product to a customer you make sure you explain the customer your terms, he was never paid out up until today as we speak, i don't care if they took him for a ride but what i can say is that honesty is the best policy, to my understanding when the consultant sold the product to him he did advise that his mom was not well and that the reason why you open up a insurance, his money when down the drain, all i will advise everyone not to take insurance up with this company and the manager there not a nice person Sahara, bad service you can nver get a hold the claims department.</p>
Thank you for bringing this to our attention. Sometimes, the naked truth is never easy to hear, but it’s something we never shy away from. After all, it gives us an opportunity to make things right! You can be sure that we will follow up on your complaint and get back to you within 24 hours.
Take care, The Unlimited
Thank you for bringing this to our attention. Sometimes, the naked truth is never easy to hear, but it’s something we never shy away from. After all, it gives us an opportunity to make things right! You can be sure that we will follow up on your complaint and get back to you within 24 hours.
Take care, The Unlimited
It’s not often, but sometimes things just don’t work out like we want them to. We’re sorry to hear about your experience. We’re glad to have had the chat with you and thrilled that were able to assist you. If there’s anything else we can help you with, please call us on ***. Take care, The Unlimited.
It’s not often, but sometimes things just don’t work out like we want them to. We’re sorry to hear about your experience. We’re glad to have had the chat with you and thrilled that were able to assist you. If there’s anything else we can help you with, please call us on ***. Take care, The Unlimited.
Disonest Again
After all telephone conversation Mr Mahoy was promised half of his premiums will be paid to him today, R1,652. was paid into his account today, according to my knowledge he was supposed to receive R18,000 and i know half of the mentioned amount is R9000, however this is to help him because his not working,i am disgusted to learn that you had a telephone conversation with the client and told him this and this is not your problem that he did'nt read his policy, by given him that amount of money, i asked to send me a mail or proof how they really help him out of good heart,I think this is so unfair to take advantage of someone who does not have money in his pocket, he will defiantly say yes , reason why, he does not understand his rights,
if you really assist him in the right way or think you done him a favour by replying to show your remorse and give him R1652, that's the best you can help him, i really don't have answers anymore, you still claim that you the best Company to have insuranc with.
Disonest Again
After all telephone conversation Mr Mahoy was promised half of his premiums will be paid to him today, R1,652. was paid into his account today, according to my knowledge he was supposed to receive R18,000 and i know half of the mentioned amount is R9000, however this is to help him because his not working,i am disgusted to learn that you had a telephone conversation with the client and told him this and this is not your problem that he did'nt read his policy, by given him that amount of money, i asked to send me a mail or proof how they really help him out of good heart,I think this is so unfair to take advantage of someone who does not have money in his pocket, he will defiantly say yes , reason why, he does not understand his rights,
if you really assist him in the right way or think you done him a favour by replying to show your remorse and give him R1652, that's the best you can help him, i really don't have answers anymore, you still claim that you the best Company to have insuranc with.
Dear Maureen,
We understand your frustration and appreciate the opportunity to have spoken to you and your nephew to give the clarity that was needed. We give every claim our best assessment and sadly some claims cannot be honoured for various reasons.
The Provider membership does not cover any pre-existing medical conditions. All the product information, benefits and conditions was handed to him once he agreed and signed the application form.
One of those conditions was clearly explained to your nephew who now understands the reason the claim was not successful.
Despite his claim not been successful, we donated R1652.43 to assist our customer in his time of need. We always try to do our best to leave our customers in a better place.
If there’s anything else we can help you with, please call us on ***. Take care, The Unlimited.
Dear Maureen,
We understand your frustration and appreciate the opportunity to have spoken to you and your nephew to give the clarity that was needed. We give every claim our best assessment and sadly some claims cannot be honoured for various reasons.
The Provider membership does not cover any pre-existing medical conditions. All the product information, benefits and conditions was handed to him once he agreed and signed the application form.
One of those conditions was clearly explained to your nephew who now understands the reason the claim was not successful.
Despite his claim not been successful, we donated R1652.43 to assist our customer in his time of need. We always try to do our best to leave our customers in a better place.
If there’s anything else we can help you with, please call us on ***. Take care, The Unlimited.