jJ
jlesmit J

1 reviews | Active since May 2017

01 Mar 2024, 22:26

***** ********* disgusting Service! The Unlimited DISGUST

What a horrible company. They signed me up last year, and double debited me every month. When you call in the consultants just throw the phone down in your ear. When i finally got to cancelling the policy after numerous Facebook posts, they reluctantly cancelled. 2 Days later they call me back again wanting me to join again, to which i politely declined and asked them to remove my number from their database. This afternoon a consultant again calls me from their call centre. I answered the call to which i was greeted by the usual, and immediately jumps into her pitch of what she can offer me and commencing debit order month end without my consent. When i objected to her offering, immediately the phone is thrown down in my ear again.

What a bunch of unprofessional unskilled uncivilized people you are! How dare you, who do you think you are? Like a bunch of savages.

I recommend EVERYONE to install Truecaller, and if you get an incoming call from "The Unlimited" - REJECT REJECT REJECT!!

***** ********* disgusting Service!

0
Replies (1)
The Unlimited
The Unlimited's reply02 Mar 2024, 10:22
Official
Hi Johannes,

Thanks for bringing this matter to our attention. We're so sorry for the experience that you've had with us. We take these matters very seriously.

We're passionate about treating our customers like family. We'd like to apologise that you're still being contacted after requesting to be taken off our database. We'll investigate this matter to ensure this never happens again. Kindly note that it can take up to 48 hours for the removal to reflect on the system.