1 reviews | Active since Dec 2017
DISGUSTING SERVICE FROM A ***** COMPANY
I AM NOT HAPPY WITH THEIR SERVICE, I LOGGED A QUERY WITH THEM REGARDING MY DAD'S FUNERAL POLICY THAT HAS NOT BEEN PAID TO DATE SINCE SUBMITTING A CLAIM WITH THEM.EVERYDAY WAS NEW STORIES THAT SOMETHING IS MISSING. I CAME TO HELLOPETER AND WAS CALLED BY ONE OF THEIR EMPLOYEE WHO PROMISED TO ASSIST AND TO DATE NOTHING HAS BEEN DONE. MY MUM HAS BEEN MAKING FOLLOW UPS AND THEY KEEP TELLING HER THAT THE CLAIM IS IN THE FINAL STAGE FOR THE PAST 2 WEEKS. IMAGINE IF WE DIDNT HAVE ANY MEANS MY DAD WILL STILL BE IN A MORTUARY WAITING FOR THE MONEY TO BURY HIM. WHAT KIND OF COMPANY IS THIS THAT DOESNT TAKE THEIR CLIENTS SERIOUS? WHATS FUNNY IS THAT THEY WERE ABLE TO CALL TO TELL US THAT THIS MONTHS PREMIUM DIDNT GO THROUGH THE NERVE THEY HAVE WHILE THEY STILL HAVE NOT PAID WHAT IS DUE TO US. LIKE I SAID BEFORE THESE PEOPLE ARE A **** HENCE THEY DONT WANT TO DO WHAT IS EXPECTED OF THEM. HAVE YOU SEEN A FUNERAL POLICY THAT TAKES MORE THAN A MONTH TO PAY OUT..SIES
We're so sorry that you've had to write to us again regarding your father's claim. Having to lose a parent is enough trauma to go through and we deeply apologise that our claims process hasn't made your time of grief any easier. We were happy to talk to you over the phone today so that we could provide you with the outcome for your claim. We hope that the money you'll receive will be able to cover some of the expenses you've had after losing a loved one. As explained over the phone, your claim will be paid out today and the funds will be in your account in the next 24 to 48 working hours. We trust that you and your family will unite together through this rough path. We love you and take care!
We're so sorry that you've had to write to us again regarding your father's claim. Having to lose a parent is enough trauma to go through and we deeply apologise that our claims process hasn't made your time of grief any easier. We were happy to talk to you over the phone today so that we could provide you with the outcome for your claim. We hope that the money you'll receive will be able to cover some of the expenses you've had after losing a loved one. As explained over the phone, your claim will be paid out today and the funds will be in your account in the next 24 to 48 working hours. We trust that you and your family will unite together through this rough path. We love you and take care!