1 reviews | Active since Feb 2021
Disgusting Service
I need to place on record that I have never come across a company with such bad service in all my years in dealing with various companies. When The Unlimited originally contacted me 3 - 4 years ago and offered me a very good service, I was delighted & joined immediately. I was promised that there would be no increase in my monthly premium of R114.99 & should I be hospitalised at any time, an amount if R2,000.00 will be paid out to me. This sounded good & acceptable & I joined immediately.
Considering that my monthly premiums were always paid on 25th of every month I was under the impression that The Unlimited would deliver the service they promised should I be hospitalised at any time
It so happened that I had a very bad fall on 28 July 2019 & fractured my right hip. I was hospitalised for 12 days at the Natalspruit Hospital in Vosloorus as I don't have a medical aid. I was operated on during that period & discharged on 9 August 2019. My daughter phoned The Unlimited whilst I was in hospital, explained the situation to them at which time she was told that The Unlimited would be able to assist me with a claim. After my release I needed to get a Sister's Report from the hospital to send to The Unlimited to claim for the 12 days I was hospitalised. However I have been batt!ing to get the Sister's Report from the hospital.
I contacted The Unlimited, explained the situation to them & requested their assistance to get the Sister's Report. To date I have had no correspondence from The Unlimited regarding the matter except a phone call on. 4 February informing me that my monthly premium has been increased by R69.01 as from end of February 2021. This after I mentioned to The Unlimited that I was promised no increase on my monthly premium. When I phoned the claims department to assist me with the Sister's Report, the staff was rude, uncooperative & put the phone down on me on numerous occasions. This happened numerous times & I was highly upset with them
I contacted The Unlimited on 1 February & spoke with Sheldon in the accounts department & explained my great disappointment with the service I received from the company. I have therefore cancelled my premium with The Unlimited via e-mail with immediate effect and wish never to have any further dealings with them! Disgusting service I can do without!
Kind Regards Bridget Gilbert (Mrs) ***
We're heartbroken to learn about the apalling service you've received from us over the past year. When your daughter first informed us about your accident, we should have handled you with the love and care you so truly deserve. We sincerely apologise that you felt the exact opposite from us in your time of need. We also regret that this led to you leaving our Unlimited family. Kindly note that a member from our claims department did try getting in touch with you at 3:22PM so that we could assist you with your claim and unfortunately, we were unable to reach you. Please let us know what time we can get in touch with you tomorrow and we'll contact you to discuss your claim and if you wish to query it further, your price adjustment.
We're heartbroken to learn about the apalling service you've received from us over the past year. When your daughter first informed us about your accident, we should have handled you with the love and care you so truly deserve. We sincerely apologise that you felt the exact opposite from us in your time of need. We also regret that this led to you leaving our Unlimited family. Kindly note that a member from our claims department did try getting in touch with you at 3:22PM so that we could assist you with your claim and unfortunately, we were unable to reach you. Please let us know what time we can get in touch with you tomorrow and we'll contact you to discuss your claim and if you wish to query it further, your price adjustment.