Disgusting service and laughed at

So today marks a week later after logging a claim and receiving acknowledgment that my claim was received. How ever t&c confirm I will be contacted after 48 hrs. After R100 airtime and hours later, only to be laughed at and advised that my claim was not received. After escalating this call I was told that they not a service provider but only provide a service. After questioning this statement and a heated argument later if you not a paying client you don’t get service but yet I’m a paying customer ? To my confusion I was then told that I have to do this claim resignation again, due to their server being offline. Yet this manager Jetem was able to advise me of everything I listed for the claim. How fishy is that. After asking for th ombudsman number I was told that they are not regulated by any ombudsman and they Dnt provide a service. What are you guys doing !!! And this was all the details I got from a manager that is working there. No clue as to what you guys do. No compensation offered for waiting my time or my airtime just if you not happy that’s it. I had to argue for a call back and this was also done late. I’m a busy man with time restraints just as every other person working on a schedule. I was told I will get an email after my call and still this has not be done. Who do I report this to in order to get service. Now I’m being told they **** to me in order to be signed up cause what I was told was not true. Customer consumer act please assist as I am at my Whitt’s end with this people