WB
Walied B
1 reviews | Active since Aug 2017
03 Feb 2026, 08:56
Disgusting Service
Very disgusted with the service I got from a call centre agent being rude with me. Telling me im not on any cover but my Mother tell me I'm part of policy. She tries and sell me a cover after me telling her I am on my Mother's cover
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
03 Feb 2026, 08:59Hi Wa****,
We're sorry your experience hasn't been a great one. As much as we'd like to assist you, however, due to the POPI Act we need to communicate with the main member pertaining any policy related queries.
We're sorry your experience hasn't been a great one. As much as we'd like to assist you, however, due to the POPI Act we need to communicate with the main member pertaining any policy related queries.
The Unlimited's reply03 Feb 2026, 08:59
Official
Hi Wa****,
We're sorry your experience hasn't been a great one. As much as we'd like to assist you, however, due to the POPI Act we need to communicate with the main member pertaining any policy related queries.
We're sorry your experience hasn't been a great one. As much as we'd like to assist you, however, due to the POPI Act we need to communicate with the main member pertaining any policy related queries.
WB
Walied B's updateReviewer Update
03 Feb 2026, 10:08I explained to guys that I followed protocol of submitting a affidavit that gives consent from the policy holder. So dont look for excuses as to why your staff is being rude to clients. Rather focus on that so you can deal with it, so this doesn't happen to clients.
WB
Walied B's update03 Feb 2026, 10:08
Reviewer Update
I explained to guys that I followed protocol of submitting a affidavit that gives consent from the policy holder. So dont look for excuses as to why your staff is being rude to clients. Rather focus on that so you can deal with it, so this doesn't happen to clients.
The Unlimited's replyOfficial
03 Feb 2026, 10:11Hi Wa****.
We appreciate your feedback and we will be looking into this matter. Please DM us your mom's ID number, so we can make this right for you.
We appreciate your feedback and we will be looking into this matter. Please DM us your mom's ID number, so we can make this right for you.
The Unlimited's reply03 Feb 2026, 10:11
Official
Hi Wa****.
We appreciate your feedback and we will be looking into this matter. Please DM us your mom's ID number, so we can make this right for you.
We appreciate your feedback and we will be looking into this matter. Please DM us your mom's ID number, so we can make this right for you.