1 reviews | Active since Sept 2014
Disgusting Experience
I am writing this review with a heavy heart and so disgusted with the service. I received a call today that my claim was rejected on the grounds of Pre-exciting conditions. What a laugh because my husband died on Covid related complications The comeback today after 3 months of calling and emailing for feedback, requested additional documents were sent and not sure why all the doctors had to complete all the forms telling me it is just a formality knowing full well they will make you hold on for a couple of months just to reject your claim!! Losing my husband due to Covid was very traumatic a very cold process because you can’t say you final goodbyes or be with loved ones then you have a Company like The Unlimited who treats you even worse than the COVID virus You have agents calling in the same TIME AS process of claiming offering you fantastic products and yet they look for ways to reject you claim. How disgusting can your company be? PLEASE CANCEL MY FANTASTIC POLICY WITH IMMEDIATE EFFECT, I don’t want my family to suffer the same trauma like I did with your company People need to be careful when receiving calls from your company because I wonder who in their right mind will take out a policy and paying every month without fail just to be rejected for a pre exciting condition and this was not mentioned after them failing to explain with FORCED CALLS that if you died from any other condition we WILL NOT PAY YOU OUT because you have a pre exciting condition OH YES I EMAIL THE UNLIMITED YESTERDAY FOR FURTHER FEEDBACK AND BELOW IS THEIR REPONSE Hi there Thanks for your email (we got it!) but it’s Wednesday…and at The Unlimited, that means no emails, no meetings, nothing…except some good old fashioned conversation. So what are you waiting for? Let’s chat. Claims1 Calls cost a fortune from your cell and their answer is the same it’s by the assessor for a full 2 months!! I will be look for other assistance to report your company for not explaining to people what they really are about just taking money to reject all claims (I mean at the end of the salaries needs to be paid) YOUR COMPANY NEEDS TO BE BLACK LISTED FOR MISS INFORMING CLIENTS OF YOU TRUE BUSINESS PLEASE SAVE THIS AUTOMATED MESSAGE you feel nothing about the loss people has because all you know taking their money and having agents calling new people to take out policies without explaining your true business We’re so devastated to hear that your husband has passed on please accept our deepest condolences
Please do believe us when we say that we're truely heart broken to hear that you lost your husband. You are more than just a customer to us, you're family. We understand that you must be exhausted and emotionally drained by the claims process, and to hear about the outcome for your claim. As we informed you over the phone today, your claim was unsuccessful because you did not meet the T's and C's stipulated for your policy. Please note that each claim and each query is evaluated independently, including our underwriters. We had also emailed you a letter confirming this. Once again, our deepest condolences go out to you and your family during this difficult time.
Please do believe us when we say that we're truely heart broken to hear that you lost your husband. You are more than just a customer to us, you're family. We understand that you must be exhausted and emotionally drained by the claims process, and to hear about the outcome for your claim. As we informed you over the phone today, your claim was unsuccessful because you did not meet the T's and C's stipulated for your policy. Please note that each claim and each query is evaluated independently, including our underwriters. We had also emailed you a letter confirming this. Once again, our deepest condolences go out to you and your family during this difficult time.