YA
YaYa A
1 reviews | Active since Aug 2021
17 Aug 2021, 19:17
DISGUSTING!!!!!
ABSOLUTELY APPALLING!!!
How on Earth , during my family mourning their loss , are you still not able to fulfill a service you are being paid to provide in almost 1 MONTH?! Even though the accessor “Kirsty” Informed me NUMEROUS times that it is in its final stage , even with a turnaround time of 5-7 day?! Why on earth do I keep getting told “it’s been escalated and I understand your frustration “ , then where is the damn resolution???!!!!
Fix this within 24 hrs or I’ll be more than happy to request those recorded call logs and forward them to the ombudsman . I’ll take it as far as media publication but YOU WILL FIX THIS DELAYED , DISGUSTING MESS you’ve created in a time my family should be mourning !
Helpful (0)
Replies (5)0
Replies (5)
The Unlimited's replyOfficial
17 Aug 2021, 19:37Hi YaYa,
We understand how heartbreaking it is to lose a loved one and we hope that you can accept our deepest condolences for your loss. We’re keeping your family in our thoughts and prayers during this difficult time. At The Unlimited, we care deeply for all our members because to us customers are our family, and we're really hurt to hear that you haven't been assisted accordingly. We`d like the opportunity to investigate the matter and revert back to you. A member from our team will contact you first thing tomorrow morning to assist you.
We understand how heartbreaking it is to lose a loved one and we hope that you can accept our deepest condolences for your loss. We’re keeping your family in our thoughts and prayers during this difficult time. At The Unlimited, we care deeply for all our members because to us customers are our family, and we're really hurt to hear that you haven't been assisted accordingly. We`d like the opportunity to investigate the matter and revert back to you. A member from our team will contact you first thing tomorrow morning to assist you.
The Unlimited's reply17 Aug 2021, 19:37
Official
Hi YaYa,
We understand how heartbreaking it is to lose a loved one and we hope that you can accept our deepest condolences for your loss. We’re keeping your family in our thoughts and prayers during this difficult time. At The Unlimited, we care deeply for all our members because to us customers are our family, and we're really hurt to hear that you haven't been assisted accordingly. We`d like the opportunity to investigate the matter and revert back to you. A member from our team will contact you first thing tomorrow morning to assist you.
We understand how heartbreaking it is to lose a loved one and we hope that you can accept our deepest condolences for your loss. We’re keeping your family in our thoughts and prayers during this difficult time. At The Unlimited, we care deeply for all our members because to us customers are our family, and we're really hurt to hear that you haven't been assisted accordingly. We`d like the opportunity to investigate the matter and revert back to you. A member from our team will contact you first thing tomorrow morning to assist you.
The Unlimited's replyOfficial
18 Aug 2021, 10:23Hi YaYa,
We trust that you’re doing well. Kindly note that we've been trying to get in touch with you this morning and unfortunately, we’re unable to reach you. Please may you tell us what time you’ll be available to take our call between now and 5:00PM. Alternatively, you can contact us via our customer care line on ***.
We trust that you’re doing well. Kindly note that we've been trying to get in touch with you this morning and unfortunately, we’re unable to reach you. Please may you tell us what time you’ll be available to take our call between now and 5:00PM. Alternatively, you can contact us via our customer care line on ***.
The Unlimited's reply18 Aug 2021, 10:23
Official
Hi YaYa,
We trust that you’re doing well. Kindly note that we've been trying to get in touch with you this morning and unfortunately, we’re unable to reach you. Please may you tell us what time you’ll be available to take our call between now and 5:00PM. Alternatively, you can contact us via our customer care line on ***.
We trust that you’re doing well. Kindly note that we've been trying to get in touch with you this morning and unfortunately, we’re unable to reach you. Please may you tell us what time you’ll be available to take our call between now and 5:00PM. Alternatively, you can contact us via our customer care line on ***.
The Unlimited's replyOfficial
18 Aug 2021, 17:09Hi YaYa,
Thank you so much for borrowing us a few minutes. Kindly note that your claim is under assessment and we`ll provide you feedback before close of business tomorrow. Once again, thank you for your patience and understanding.
Thank you so much for borrowing us a few minutes. Kindly note that your claim is under assessment and we`ll provide you feedback before close of business tomorrow. Once again, thank you for your patience and understanding.
The Unlimited's reply18 Aug 2021, 17:09
Official
Hi YaYa,
Thank you so much for borrowing us a few minutes. Kindly note that your claim is under assessment and we`ll provide you feedback before close of business tomorrow. Once again, thank you for your patience and understanding.
Thank you so much for borrowing us a few minutes. Kindly note that your claim is under assessment and we`ll provide you feedback before close of business tomorrow. Once again, thank you for your patience and understanding.
The Unlimited's replyOfficial
19 Aug 2021, 13:55Hi YaYa,
Thank you so much for taking our call today. We trust that you`re happy to hear that your claim has been approved, the funds will reflect in your account in the next 24-48 working hours. Once again, thank you for your patience and understanding throughout the claims process.
Thank you so much for taking our call today. We trust that you`re happy to hear that your claim has been approved, the funds will reflect in your account in the next 24-48 working hours. Once again, thank you for your patience and understanding throughout the claims process.
The Unlimited's reply19 Aug 2021, 13:55
Official
Hi YaYa,
Thank you so much for taking our call today. We trust that you`re happy to hear that your claim has been approved, the funds will reflect in your account in the next 24-48 working hours. Once again, thank you for your patience and understanding throughout the claims process.
Thank you so much for taking our call today. We trust that you`re happy to hear that your claim has been approved, the funds will reflect in your account in the next 24-48 working hours. Once again, thank you for your patience and understanding throughout the claims process.
The Unlimited's replyOfficial
21 Aug 2021, 08:29Hi YaYa,
Wow! Your message is beautiful. As a business we have a simple goal, and it’s to shift as many people’s lives as possible. We can only achieve this goal by ensuring that all our family members receive as much care and attention as possible when they need us the most. We`re excited to hear that you`ve received world-class customer service from us. Kindly note that we`ll share your kind words with Mbali and the team.
Wow! Your message is beautiful. As a business we have a simple goal, and it’s to shift as many people’s lives as possible. We can only achieve this goal by ensuring that all our family members receive as much care and attention as possible when they need us the most. We`re excited to hear that you`ve received world-class customer service from us. Kindly note that we`ll share your kind words with Mbali and the team.
The Unlimited's reply21 Aug 2021, 08:29
Official
Hi YaYa,
Wow! Your message is beautiful. As a business we have a simple goal, and it’s to shift as many people’s lives as possible. We can only achieve this goal by ensuring that all our family members receive as much care and attention as possible when they need us the most. We`re excited to hear that you`ve received world-class customer service from us. Kindly note that we`ll share your kind words with Mbali and the team.
Wow! Your message is beautiful. As a business we have a simple goal, and it’s to shift as many people’s lives as possible. We can only achieve this goal by ensuring that all our family members receive as much care and attention as possible when they need us the most. We`re excited to hear that you`ve received world-class customer service from us. Kindly note that we`ll share your kind words with Mbali and the team.