1 reviews | Active since Nov 2021
Disgusting
Good day. So November 2020 I took out a funeral policy with unlimited for R180 it then went up to R214 which I then paid R220pm. I was then told that there is a 6 month waiting period for the funeral policy. My husband then passed away on the 19th October 2021 I then called unlimited to report the death on the 20th October where they told me that I had a life policy and the waiting period is 12 months! Prior to this call I spoke to unlimited between the 11th and the 15th october where they told me that should anything happen before the 25th October 2021 I will be covered now they telling me a different story. They then said that they haven't received all of my payments which I then sent to them as I paid from the first debit order to the most recent. When they called me back this morning regarding my claim they then told me that it's not a funeral policy, it's not a life policy it's a cash policy which also has a 12 month waiting period!! There was never a medical report requested when I took out this "funeral policy" nor was I told between the 11th and the 15th october when I called that there is a 12 month waiting period. This company is disgusting and I am now in debt with my husbands funeral that I am now not able to pay for because of unlimited! To top it all off I paid them in the 13th October and after I called in to put through a claim they debited R220 from my account on the 25th of October which means they have received 2 payments for the month of October and they are Refusing to pay me out! I'm currently calling them and have called twice already being disconnected all the damn time!
Thank you for pouring your heart out to us. Losing a partner is extraordinarily difficult and we can’t even begin to imagine the pain you must be in. Please accept our deepest condolences for your loss. The truth of the matter is that we don’t offer funeral cover as funeral covers pays for the funeral costs. We have policies with a death cash benefit and the waiting periods vary, depending on the type of policy you have with us. As The Unlimited, we wish to extend our heartfelt apologies for any emotional turmoil that you’ve endured as a result of the claims process. We’d really like to contact you regarding this matter, however, you’ve only provided us with your email address. Kindly pop us a private reply with your contact details and we’ll give you a call tomorrow morning.
Thank you for pouring your heart out to us. Losing a partner is extraordinarily difficult and we can’t even begin to imagine the pain you must be in. Please accept our deepest condolences for your loss. The truth of the matter is that we don’t offer funeral cover as funeral covers pays for the funeral costs. We have policies with a death cash benefit and the waiting periods vary, depending on the type of policy you have with us. As The Unlimited, we wish to extend our heartfelt apologies for any emotional turmoil that you’ve endured as a result of the claims process. We’d really like to contact you regarding this matter, however, you’ve only provided us with your email address. Kindly pop us a private reply with your contact details and we’ll give you a call tomorrow morning.