1 reviews | Active since May 2016

09 May 2016, 07:56

Disgusting

<p>6 months ago I phoned the Unlimited company in order to cancel the service and stop all debit orders. Recently after checking my bank statements I noticed there were still two debit orders for the Unlimited. I subsequently went to the bank in person to stop all payments to this company and phoned them this morning to AGAIN cancell all services. Randile started arguing with me and did his best to prevent me from cancelling it after asking him very politely NUMEROUS times to just cancell everything.</p> <p>&nbsp;</p> <p>My husband eventually spoke to this person and asked him to please follow the instruction and cancell everything whereapon consultant refused to have any dealings with.</p> <p>&nbsp;</p> <p>The fact that this consultant thinks he can order customers around and take advantage of the fairer *** is disgusting and says a lot about his character and perhaps the company he works for.</p>

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Replies (3)
The Unlimited
The Unlimited's reply09 May 2016, 08:48
Official

We always appreciate the feedback, the good, the bad and even the ugly.

After all, it gives us an opportunity to make this right! You can be sure that we will follow up on your complaint and get back to you within 24 hours.

Take care, The Unlimited

's update09 May 2016, 09:05
Reviewer Update
Great feedback and super happy how The Unlimited responded. Much appreciated
The Unlimited
The Unlimited's reply09 May 2016, 09:38
Official

It was great chatting to you and thank you for your feedback. It certainly helped us to make things right and improve our service commitment to you. We have a zero tolerance towards agents who do not uphold our high standards and values. If there’s anything else we can help you with, please call us on ***. Take care, The Unlimited.