RE
Roslyn E
1 reviews | Active since Jun 2015
19 Aug 2022, 09:39
DISGUSTED BY THE UNLIMITED SERVICE!!!
The financial services/funeral board must revisit this company rules. I am disgusted by their service, a family friend have received during their time of distress after being told that her funeral cover is only valid after the person insured for 12 months. This information was omitted when signing up for the policy and is highly *********. Santam should be ashamed of being affiliated by this company.
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Replies (2)
The Unlimited's replyOfficial
19 Aug 2022, 11:42Hi Roslyn,
Thank you for raising your concerns with us. We’d like to extend our heartfelt condolences to your family friend who suffered the loss of a loved one. Kindly note that we don’t offer funeral cover, however, our policies have a death cash benefit. We thank you for taking our call this morning and for providing us with the necessary details to investigate this incident. Our team is currently working on this matter and we’ll provide your dear friend with feedback before close of business today.
The Unlimited's reply19 Aug 2022, 11:42
Official
Hi Roslyn,
Thank you for raising your concerns with us. We’d like to extend our heartfelt condolences to your family friend who suffered the loss of a loved one. Kindly note that we don’t offer funeral cover, however, our policies have a death cash benefit. We thank you for taking our call this morning and for providing us with the necessary details to investigate this incident. Our team is currently working on this matter and we’ll provide your dear friend with feedback before close of business today.
The Unlimited's replyOfficial
19 Aug 2022, 16:29Hi Roslyn,
We trust that you’re having a great Friday thus far. We’ve been trying to contact your family friend and unfortunately, we can’t seem to reach her. Please let us know when will be a convenient time for us to give her call and our claims specialist will be in contact with her on Monday.
The Unlimited's reply19 Aug 2022, 16:29
Official
Hi Roslyn,
We trust that you’re having a great Friday thus far. We’ve been trying to contact your family friend and unfortunately, we can’t seem to reach her. Please let us know when will be a convenient time for us to give her call and our claims specialist will be in contact with her on Monday.