Disgusted

I am really disappointed in the Unlimited service. My brother inlaw passed away in Nov leaving behind a daughter and son. We have been sending documents back and forth, making unending calls trying to get them to help this children but they are clearly used to ******** people. Everytime my niece calls they pass her around between IUA and the unlimited. She was told 2 weeks ago that she will receive the money for claim and nothing, I called yesterday spoke to Roslyn was told today It will be paid. I called again today and was told Leanne is not there to authorise. When they deduct the monthly payments they never say employees are not there to authorise debit orders. Its really energy draining.