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Tshepo Z

1 reviews | Active since May 2018

25 Jun 2018, 06:09

Disgusted!!!

I am extremely upset and disappointed by The Unlimited Group. My mother lost her husband on the 17th of May 2018 & we submitted the required documentation to The Unlimited Group on the 21st of May 2018 and I have proof of delivery, the documents were received by Amanda Mkhonza. It’s now over a month and my mother has not received anything from them! Instead they continue to debit from her account! The audacity to do such is shocking! I’ve sent countless emails to Customer Care Executive Sheridan Norman but we aren’t getting any response from them. My mother lost her husband & she now has to run around them! This is totally unacceptable!

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Replies (4)
The Unlimited
The Unlimited's reply25 Jun 2018, 16:59
Official

Hi Tshepo,

We’re very concerned to hear about the experience both you and your mother had with us and would like the opportunity to look into this claim again. We’ve been trying to contact you and unfortunately, we’re able to get through to you. Please could you let us know when it would be convenient for us to give you a call or email us on ***.

The Unlimited. Shifting your life, together.

TZ
Tshepo Z's update26 Jun 2018, 12:33
Reviewer Update
When did you try to contact me? I have no record of you trying to contact me. You already have my email address. I have sent Sheridan so many emails! I have not received any call from you.
The Unlimited
The Unlimited's reply26 Jun 2018, 16:58
Official

Hi Tshepo,

Thanks for taking our call this afternoon. As discussed, we are currently looking into this claim and will provide feedback to you in the next 24 hours,

The Unlimited. Shifting your life, together

The Unlimited
The Unlimited's reply27 Jun 2018, 16:32
Official

Hi Tshepo,

We’ve been trying to contact you and unfortunately, we’re able to get through to you. Please could you let us know when it would be convenient for us to give you.

The Unlimited. Shifting your life, together.