1 reviews | Active since Nov 2016

27 Sept 2021, 07:42

Disgruntled with The Unlimited

So my Salary only goes in on the 25th and the unlimited has deducted their installment on the 23th!!! Bank Fees are 115.00!!! I would like a refund or to cancel this policy with immediate effect!.

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Replies (1)
The Unlimited
The Unlimited's reply27 Sept 2021, 15:02
Official
Hi Bronwyn,

 
Thank you so much for reaching out to us. Remember, as per your policy terms and conditions when your debit order date falls on a public holiday or on a weekend, we’ll deduct funds from your account the day before. We sincerely apologise if we’ve inconvenienced you with bank charges. Please can you send us your bank statement reflecting your bank charges to the email address that we’ve inboxed to you so that we can assist you with a refund on your bank fees.