MC
Miranda C
1 reviews | Active since Mar 2018
14 Dec 2021, 13:00
Disaster and ****
The run arounds that they will give you to pay for a claim is ridiculous. I have been waiting to be assisted with the pre existing claim for scratch and dents for over 4 months while they continue to debit me, I’m always holding for over 20 minutes to be assisted as they don’t even call for a follow up. Their customer service is a disaster that appears to be ******** on premiums with no assistance
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The Unlimited's replyOfficial
14 Dec 2021, 19:03Hi Miranda,
Thank you for taking a moment to jot down your thoughts. As your family, we wish to unreservedly apologise for the frustrating series of events which have made up your claiming experience. We pride ourselves on responding to customers' concerns very quickly, so the service you’ve received from us inexcusable. Kindly note that your claim is now in the hands of our assessors, and it’s currently being finalised. You’ll receive feedback regarding the outcome in 24-48 working hours.
Thank you for taking a moment to jot down your thoughts. As your family, we wish to unreservedly apologise for the frustrating series of events which have made up your claiming experience. We pride ourselves on responding to customers' concerns very quickly, so the service you’ve received from us inexcusable. Kindly note that your claim is now in the hands of our assessors, and it’s currently being finalised. You’ll receive feedback regarding the outcome in 24-48 working hours.
The Unlimited's reply14 Dec 2021, 19:03
Official
Hi Miranda,
Thank you for taking a moment to jot down your thoughts. As your family, we wish to unreservedly apologise for the frustrating series of events which have made up your claiming experience. We pride ourselves on responding to customers' concerns very quickly, so the service you’ve received from us inexcusable. Kindly note that your claim is now in the hands of our assessors, and it’s currently being finalised. You’ll receive feedback regarding the outcome in 24-48 working hours.
Thank you for taking a moment to jot down your thoughts. As your family, we wish to unreservedly apologise for the frustrating series of events which have made up your claiming experience. We pride ourselves on responding to customers' concerns very quickly, so the service you’ve received from us inexcusable. Kindly note that your claim is now in the hands of our assessors, and it’s currently being finalised. You’ll receive feedback regarding the outcome in 24-48 working hours.