JT
Judith T
1 reviews | Active since Jan 2025
01 Nov 2025, 01:59
Disappointing experience with the unlimited
I am writing to express my disappointment and frustration regarding a claim I submitted over a week ago. Despite being a diligent customer who has never missed a premium payment for over a year, I have yet to receive any feedback, update, or resolution on my claim.
I kindly request that you look into this matter urgently and provide a refund, given the circumstances.
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Replies (2)0
Replies (2)
The Unlimited's replyOfficial
01 Nov 2025, 08:01Hi Judith,
Thank you for contacting us. We're truly sorry to hear that we have fallen short with providing you with a smooth and seamless claims experience. We've escalated your query to our auto claims department, and a member of our team will reach out to you within the next 24 working hours to provide feedback regarding the progress of your claim.
Thank you for contacting us. We're truly sorry to hear that we have fallen short with providing you with a smooth and seamless claims experience. We've escalated your query to our auto claims department, and a member of our team will reach out to you within the next 24 working hours to provide feedback regarding the progress of your claim.
The Unlimited's reply01 Nov 2025, 08:01
Official
Hi Judith,
Thank you for contacting us. We're truly sorry to hear that we have fallen short with providing you with a smooth and seamless claims experience. We've escalated your query to our auto claims department, and a member of our team will reach out to you within the next 24 working hours to provide feedback regarding the progress of your claim.
Thank you for contacting us. We're truly sorry to hear that we have fallen short with providing you with a smooth and seamless claims experience. We've escalated your query to our auto claims department, and a member of our team will reach out to you within the next 24 working hours to provide feedback regarding the progress of your claim.
The Unlimited's replyOfficial
03 Nov 2025, 11:55Hi Judith,
We've attempted contacting you with no success in speaking to you. Please drop us a message once you're available to take our call so, we can get you sorted.
We've attempted contacting you with no success in speaking to you. Please drop us a message once you're available to take our call so, we can get you sorted.
The Unlimited's reply03 Nov 2025, 11:55
Official
Hi Judith,
We've attempted contacting you with no success in speaking to you. Please drop us a message once you're available to take our call so, we can get you sorted.
We've attempted contacting you with no success in speaking to you. Please drop us a message once you're available to take our call so, we can get you sorted.