YM
Yondi M
1 reviews | Active since Nov 2022
24 Nov 2022, 14:01
Disappointed with theUnlimited service
I am so disappointed with unlimited .I joined the cover from 2020 ,my aunt died on October then I registered to claim and send the documents on the 03Nov but everytime i call them, they tell me the same story(my claim is in process). When I registered for a claim I was told about 7 working day but from the 03Nov it's way past those 7day but still has received the money.Now I'm indebt because of Unlimited,had to borrow money for the funeral and they still have not paid yet.
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Replies (3)
The Unlimited's replyOfficial
24 Nov 2022, 15:10Hello Yondi,
Thank you for raising this matter with us today. We understand that our claim process has left you feeling frustrated, however, we tried calling you to provide you with an update on your claim and unfortunately, the call wasn’t answered. Your claim is currently under it’s final review and we can assure you that you’ll receive feedback in the next 24 – 48 hours.
The Unlimited's reply24 Nov 2022, 15:10
Official
Hello Yondi,
Thank you for raising this matter with us today. We understand that our claim process has left you feeling frustrated, however, we tried calling you to provide you with an update on your claim and unfortunately, the call wasn’t answered. Your claim is currently under it’s final review and we can assure you that you’ll receive feedback in the next 24 – 48 hours.
YM
Yondi M's updateReviewer Update
24 Nov 2022, 15:29You have tellingme about 24-48 since last week
YM
Yondi M's update24 Nov 2022, 15:29
Reviewer Update
You have tellingme about 24-48 since last week
The Unlimited's replyOfficial
24 Nov 2022, 16:24We understand that this process can be frustrating, however, we need to ensure that we’ve done a thorough assessment of every claim to ensure that we’ve gotten everything right the first time. We apologise for the delay. We’ll revert back to you in 24 – 48 hours.
The Unlimited's reply24 Nov 2022, 16:24
Official
We understand that this process can be frustrating, however, we need to ensure that we’ve done a thorough assessment of every claim to ensure that we’ve gotten everything right the first time. We apologise for the delay. We’ll revert back to you in 24 – 48 hours.