1 reviews | Active since Feb 2019
Disappointed customer!!!!!!
I’m so disappointed by the unlimited claims department .Firstly without fail every month R281 is deducted from me but the one time i claim for my fathers death whom i had to take for a loan to cover funeral cost,I’m the one who must call you guys regularly for an update on my claim.The lady wanted a questionnaire of which i had to do an affidavit since the hospital Dr was not around.Now i must still call and wait for you guys to inform me of my claim and when things will be paid out.This is so exhausting honestly.When i took this cover 4years back no one mentioned all this admin and waiting periods being longer than 48hrs.I’m expecting a call tomorrow about my claim Acs024507/1 .This is unacceptable to think i still have the rest of my family covered here after this.
Our hearts go out to you and your family through this difficult time. As we explained to you over the phone, the documents we requested from you are a standard requirement of our claims process. Without them, we can't begin to assess your claim and ultimately, provide you with feedback on it. Please know that we don't mean for this process to be exhausting at all. Now that you've submitted all your documents, we've sent your claim for assessment and you'll be provided with feedback on it in 24-48 hours.
Our hearts go out to you and your family through this difficult time. As we explained to you over the phone, the documents we requested from you are a standard requirement of our claims process. Without them, we can't begin to assess your claim and ultimately, provide you with feedback on it. Please know that we don't mean for this process to be exhausting at all. Now that you've submitted all your documents, we've sent your claim for assessment and you'll be provided with feedback on it in 24-48 hours.