Disappointed client

I am extremely disappointed with the service I have received from The Unlimited regarding my vehicle warranty claim.

I have faithfully paid my monthly premiums without ever missing a payment, trusting that I would be supported when I genuinely needed assistance. However, when my vehicle suffered a catastrophic engine failure and I submitted a claim, it was declined without what I believe was a fair or reasonable assessment of all contributing factors.

The damage report confirmed overheating damage affecting multiple engine components that are listed under the policy benefits. Instead of properly considering the covered failures, the claim was rejected solely on the basis of a coolant component, without adequately addressing the covered overheating benefit or other insured parts that were damaged.

As a paying customer, it is extremely frustrating to honour my obligations under the policy, only to feel unsupported when it comes time for the insurer to honour theirs. I have since had to dispute the matter formally and request written justification for the repudiation.

I am sharing this experience to highlight my dissatisfaction with how my claim has been handled and the lack of fair consideration given to a loyal policyholder.

I hope The Unlimited will review this matter objectively and resolve it fairly.